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JeffinLouisiana's avatar
JeffinLouisiana
Contributor
4 years ago
Solved

Service interruptions

All night last night and today,  I've been getting these micro disconnects that's been causing my speed to drop then it fixes itself 3 min later.  It's effecting download and upload speed.   70065 Kenner LA.  I dont know if there is noise in the network or something else going on.   Signals look good.  I didn't have this issue until after it went down last week.  Could it be a traffic jam on a node?  That might not explain it happening at 2am though.  When I recycled the modem one time last night, it took a very long time to synch.  

  • Allan's avatar
    Allan
    4 years ago
    @JeffinLouisiana, Intermittent loss of service can be hard to diagnose. I recommend sending us an email with your full name and address to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @JeffinLouisiana, Intermittent loss of service can be hard to diagnose. I recommend sending us an email with your full name and address to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        4 years ago
        @JeffinLouisiana

        That's good to hear feel free to email the team if you have further issues.




        Jonathan J
        Cox Moderator