I just got my new Panoramic Wifi Gateway provided by Cox (Brand: TECHNICOLOR, Model: CGM4981COM) and I can't login to the router. I tried factory resetting it and using admin / password, admin / admin, leaving it blank, admin / last 8 of the serial number and none of them are working. I don't know t

I have been having periods of horrible upload speed for weeks during the same period of time everyday. The time of day is typically "peak hours" but the decline in service is so bad it is completely unacceptable for me to be paying $150 a month just to not be able to do the things I want to do on th

Cox installed internet yesterday at my neighbor's house and for some reason left it above ground and then wove it though our shared fence so it is above ground in my yard where children and pets have easy, and dangerous, access to the cable. How do I get Cox to fix this and put it solely in my neig

What's the problem? I'm trying to publish my home server and I'm having trouble opening port 80.Can anyone help? Router: Panoramic Bootcode Version 4.2.0.45 Firmware Version 9.1.103HB When I tried to install it as a virtual server with port 80 open, it was not visible from the outside, port forward

For the first 13 months of service I did not have a single outage lasting more than a few minutes. In the last 3 weeks I have now had 5, 2 lasting over 12 hours. At what point do I get a credit on my bill? This is ridiculous.

I have had cox since 2023. My bill changed this month with no warning from 69 to 100 due to a "promotion" ending when they gave me said promotion for the next month. So you guys just screwed me out of 30 dollars for what? I am so upset and couldn't get help, a refund, nothing. Instead I got a rude c

My name is Brock. I have been having connection issues for about 8 weeks. I am experiencing 100% packet loss for about a minute at a time several times a day (random times not tied to heavy usage. I have set up ping plotter to ping 1.1.1.1 and 8.8.8.8, as well as my router, and another device on my

I have had cox since 2023. My bill changed this month with no warning from 69 to 100 due to a "promotion" ending when they gave me said promotion for the next month. So you guys just screwed me out of 30 dollars for what? I am so upset and couldn't get help, a refund, nothing. Instead I got a rude c

Is there a reason I can't check the outage map by using my pin? I'm not the main account holder, but was assigned a pin to use for tech support, and I should be listed as an approved person on the account. I understand the extra security needed to make any changes to an account, but it doesn't make

Why is the internet always goes out with no fixes or “sorry for delay” this company is weird because it still charges you full price monthly, but does not fixed their internet problems. Google fiber with give you credit for the internet going out and discounts the next pay period. This company inter