Recent Discussions
Constant network outages
This is the second time this year I have had major issues with Cox, their support line is useless asking me to reboot my modem over and over again. My internet will work for maybe three hours in a day and the rest of the time it is completely non-functioning. Last time this happened I had to get 4 techs out and finally one of them escalated the issue and they were able to resolve it for about 8 months. Now my network is down again and the earliest they can get a tech out is next week, I am supposed to be working from home but since I can’t rely on cox to hold up their end of the contract it forces me to drive to work spending extra money that I don’t have. This is unacceptable, I see may others in this forum with issues just like mine and none of us can get the help we need. I am openly calling for a mass report to the attorney general as Cox is not holding up their end of the contract for us all, and support is completely useless and 100% outsourced to other countries, you can’t even get somebody stateside on the phone to explain your issue. I would have swapped long ago if my apartment complex didn’t sign an agreement to only allow cox network. Has anybody found a real solution to the issues we have with cox or is it going to take a class action lawsuit to see some movement?
Router suggestions
Currently have a nighthawk 6700 with Cox Gigablast. Our WiFi has been struggling recently it seems, & I have tried resetting everything multiple times. Still seem to have a weak signal…like 2 bars, occasionally 3. The Nighthawk is 2-3yrs old…& I am not very knowledgeable on routers, looking to step up if I purchase a new router…but not trying to go ridiculous price wise. Any help would be appreciated..
DIY install kit--do I need it?
I got Cox Contour service for a new TV I'm expecting, a Samsung S95D. I already have internet service. They shipped me a DIY install kit, which contains two boxes, and it doesn't look like I need either of them. One is a small box that says it connects to the cable coax on the wall, and then to the TV. I'm looking for wireless connections here, and so I don't have or want any cable connection on the wall. The other appears to be a WiFi receiver that connects to the TV with an HDMI cable. But my understanding is that the TV can do that by itself. So my question is, do I need these boxes? In fact, do I need any boxes? I have signed up for DVR service, I can see where that might require a separate box. They sent a scan code which they said would take me right to instructions for the installation, but all it does is start up the Cox app on my phone. What's more, I'm not getting the forum email verification message, so I'm asking this question on another account.
