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notimportant So sorry to hear that this has happened! We can help! Please email us at cox.help@cox.com and include your full name, address and a link to this Forums post. Thanks! -Steff
way worse
I recently moved and requested service transferred. I was told I was all set but when the installer came to my new place it was not. I had 4 wired boxes and he came with wireless setups. I was going to say no but he talked me into it saying it was way better. It is not!!!!!!!!!!!
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Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and do not want to see you go. We'd be happy to help. Please email us your “full” name, “com
Internet down again
This is ridiculous. I lost a whole day of work on Sunday and now I'm losing a half a day of work today. There's no explanation given and no offer of restitution. Time to look for another option.
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Hi there. Did you just recently start services? We bill services in advanced, and you may be seeing a partial and a new month cycle. We will need to gather some account information to be more specific to your account. Please email us at Cox.Help@cox.
Bill
How is my bill due when i just paid July 21? It’s August 11th? That doesn’t make sense
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Thank you for explaining this further. We may need to check that hotspot to see what is happening or what changes were made. Please email us with the details, and we can have it checked. Thank you. -Raquel
Unable to connect to CoxWIFI
Hello, I’m currently having a problem, no devices I try to use will connect to the public WiFi, I’ve tried too connect between 2 devices and I am unable too, when I try with my phone I can’t even connect too the network, I’ve tried removing the saved connection and rejoining but that still didn’t wo
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Thank you. -Raquel
Unable to connect to CoxWIFI
Hello, I’m currently having a problem, no devices I try to use will connect to the public WiFi, I’ve tried too connect between 2 devices and I am unable too, when I try with my phone I can’t even connect too the network, I’ve tried removing the saved connection and rejoining but that still didn’t wo
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Hello. CoxWiFi may not be available in all areas. Some public places restrict this feature, so please be sure that isn't the case. https://www.cox.com/residential/internet/learn/cox-hotspots.html It really depends on where the hotspot is to determine
Unable to connect to CoxWIFI
Hello, I’m currently having a problem, no devices I try to use will connect to the public WiFi, I’ve tried too connect between 2 devices and I am unable too, when I try with my phone I can’t even connect too the network, I’ve tried removing the saved connection and rejoining but that still didn’t wo
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Hello, We understand a service outage can be difficult and come at a bad time, but unfortunately it can't be avoided. When there is a problem, we have to act right away. We apologize for the inconvenience. We do offer outage credit for these document
Too many outages and no other options
I pay my bill on autopay every month without fail, but in return I get an internet service that’s completely unreliable. In just the past few days, I’ve had three outages that I know of — and I’m sure there have been more when I wasn’t online. It’s beyond frustrating to be paying full price for a se
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We certainly understand how frustrating outages can be. We would be happy to review your account for an adjustment. Please email our team at cox.help@cox.com for assistance.-Brian
Outages
So tired of the outages. Happens way too often . It’s a least once a week and sometimes twice a week. Hours to get service back. Should get credited for this. I wonder if T-mobile is better ? 🤔🤔
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Hi eddiee36, If you still need any assistance with your account, feel free to reach out to us at cox.help@cox.com. Please include your name, address and any specific details so that we can assist. Thanks! -Brian
Poor Customer Service
I called and cancelled my Cox internet because they were taking advantage of me. I was getting charged $80 for very poor internet service and may I add cox has gone up in price at least twice while I've been with them (over the span of 2-3yrs) and service has not gotten any better. They make it so h
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Hello Roqueli. I apologize that you are having some issues with outages in your area. We value you as a customer and want you to have a positive experience. You can see local outages and updates through the cox app and online through the links below.
Communicate
Why don't they tell me that they are going to do a maintenance???? They cut and that's it? I work at night with the internet, LET ME KNOW FIRST!!!!!!!!!
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Hello, we can certainly check on this ticket for you. Please feel free to email us at Cox.Help@cox.com, with your name and service address. -LJ
"Something went wrong" error when running "Test your whole home network" on Cox Panoramic WiFi router
"Something went wrong" error when running "Test your whole home network" on Cox Panoramic WiFi router Upon executing the "Test your whole home network" function on the Cox Panoramic WiFi router, an error message was generated. Despite multiple on-site visits from technical support personnel, the is
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AndreSkyStar, with everything that has been done. If you still experience this concern, logging in using the account's primary User-ID. Please send us an email to cox.help@cox.com for assistance. We will be happy to review the account fo
"Something went wrong" error when running "Test your whole home network" on Cox Panoramic WiFi router
"Something went wrong" error when running "Test your whole home network" on Cox Panoramic WiFi router Upon executing the "Test your whole home network" function on the Cox Panoramic WiFi router, an error message was generated. Despite multiple on-site visits from technical support personnel, the is
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Hi mtk1519, We are so sorry to hear about the dvr issues that you have been experiencing. While it sounds like our teams are already in the process of investigating the issue, we would be happy to review your account for this $100.00 charge. P
DVR issues -- Cox system deletes recordings and resets DVR boxes -- no chance of recovering recordings
At this point, after four months of dealing with Cox on extreme DVR issues, I have come to realize after being a customer between 25 and 30 years that Cox has the WORST customer service and technical service I have ever experienced in my lifetime. On April 25 of this year, my wife and I moved from
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kcp110266, We apologize for the inconvenience any service outage may be causing. For the interruptions, we can certainly provide an outage credit to the account. Please feel free to email us at Cox.Help@cox.com, for support. -LJ
Cox Internet is not reliable
It is out again. They never give credit when we can not use it because its outages
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Hi, thank you for being the best part of Cox. We really strive to provide a superior experience at each interaction, and I know how important it is for you to have reliable service. I want to make this right. I am sorry that the chat was not of an as
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Packet loss every day. Cox is absolute garbage
Read the forums. Everybody understands that cox is absolute garbage.
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