way worse

I recently moved and requested service transferred.  I was told I was all set but when the installer came to my new place it was not.  I had 4 wired boxes and he came with wireless setups.  I was going to say no but he talked me into it saying it was way better.  It is not!!!!!!!!!!!

I have lost all my recordings and scheduled recordings 3 times now.  The first time it was escalated but never got a call back, which I was told I'd receive.  Never got recordings back.  The second time I was pretty much the same thing but this time I got a call back but recordings never came back.  Third time I didn't even bother.  Every instance I was told the recordings are always recoverable on the Cloud - HA!   I will definitely be changing tv service - phone and internet ok.  That is one good thing - tv is seperate.