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NoUseForAName

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9 Messages

Data usage by device

I know this has been asked before, but it looks like it's been awhile and before I quit Cox for another provider I figured I'd try this. 

 

Spikes in data usage have me trying to determine which devices are responsible so that I can address the issue. However, this does not seem to be possible, which to me is absolutely and 100% ridiculous and unacceptable. 

 

So I beg the question: is there a way, either on the website or the app, to determine how much data an individual device is using on my network? 

 

If this is something that used to be available and then removed, then I can only assume the motivation is entirely greed by Cox so that they can artificially spike people's data usage in order to charge them more money. 

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JuanC

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134 Messages

Hello. I'm very sorry but we aren't able to tell you how much bandwidth a device is using nor will the WIFI app. It won't show bandwidth usage per device or detailed device usage statistics. I would recommend using the WIFI app though to make sure no other devices that you are unaware of aren't connected to and using your WIFI. If they are you can remove them an I would recommend at that time to change your WIFI name and password if that is happening. There are 3rd party apps that can monitor bandwidth usage to help you determine which devices is the one using all the bandwidth.

 

Thank you

 

Cox/Spectrum Forum Moderator
-Juan

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NoUseForAName

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9 Messages

Did you USED to tell us how much bandwidth a device was using? 

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AllisonL

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127 Messages

Hi Nouseforaname. Yes, this used to be a feature. However, it's no longer available. 
-Allison

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NoUseForAName

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@AllisonL​ Why was it removed?

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AllisonL

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127 Messages

I don’t have the specific details behind the decision to remove it. I'm sorry about that. 
-Allison

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NoUseForAName

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9 Messages

Of course not. And of course removing it just makes it easier for Cox to overcharge people. 

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Darkatt

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Cox's data usage monitoring is checked by a third party and is 99.99% accurate. As for device level data usage, there USED to be a way through the Cox App, if you have a Pano Modem, but I am not sure if it's still there. 

 

As for spikes in data usage, just a reminder, if you stream video, (movies/tv), that has gotten larger, not smaller. A lot more shows and movies are in 4k, and that can use a LOT of data. 7-10 GB/Hr, and if it's HDR it can use as much as 20gb/hr. (That includes YouTube. 

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NoUseForAName

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The ability to check per device does not appear to still be possible. And yes of course the more you stream shows and movies the more data you use, but what to make of random data spikes when screen time hasn't changed, or even gone down? 

 

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Darkatt

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@NoUseForAName​ Sorry, I looked and you are right, it's no longer able to be done on the pano modems. Spikes in usage could be a number of things, HD security cameras, Amazon Echo/Dot devices, and well as Alexa. They can go into a loop listening and process9ing everything they hear. An infected device being used as a botnet can also cause spurious spikes in data usage. 

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NoUseForAName

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Ahh the same old corporate excuse - blame the consumer. So what is your answer when I tell you that I have no cameras, no listening devices, no Alexa, and literally no changes to anything yet still get random spikes? Make it make sense. All that does now is this is intentional to make more money. 

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Darkatt

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@NoUseForAName​ What corporate excuse? I am retired and simply trying to help since I am very knowledgeable in this field, having worked in it for 16 plus years. 

 

As for spikes, I have seen many differing things cause it. 4K streaming, inadvertently installing onedrive on a cell phone or tablet, and it decides it wants to backup the device at odd times. Infected computer/botnet activity, and more. I am trying to help, what makes no sense is your insipid accusation of a corporate excuse.  

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NoUseForAName

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Your attempt at help is just repeating the same worthless advice as Cox(in this specific case). I do sincerely appreciate you spending your own time on this forum providing help. My issue is with Cox and not you whatsoever. 

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AAstevens

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20 Messages

almost every router ive used, because i do not use cox equipment (never have), i purchase and OWN my internet equipment, should have information about device uses. if their plastic panojunk devices cant easily let users get this info, the panowhatever devices should not be used. you want parental controls, you must get your own hardware, you want monitoring, dont use panothings from cox. there is an upfront cost, but its yours after that (in theory, but in a world of you will own nothing...)

cox has a list of approved modems, price those out for your use, i personally use the ubiquity network gear, and i can see fine details of usage, per device. and their prices are reasonable. if you are a user of the pano, because you know nothing about setting up the blinking light on a VCR, you...well... you get what you get. very little control.

 

https://www.cox.com/residential/support/cox-certified-cable-modems.html

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Darkatt

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@AAstevens​ Nice. Ubiquity makes some good equipmet. I am using a Netgear CM3000 modem, and a Netgear RAXE300 router. The router allows me to monitor usage as well. I really don't like the Pano equipment, it's not being built by what I consider a top tier manufacturer. Technicolor (now Vantiva), does not make any equipment that I would personally use, and I have been in computer design and communications since my old SYSOP days as a US Robotics Sysop running Fidonet hub 100 in Groton Ct. I have worked in analog and digital communications for over 40 years, and am now retired. 

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NoUseForAName

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@AAstevens​ Thank you for providing the only helpful answer so far. 

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