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Nspmigo850

Visitor

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1 Message

Pensacola Florida cox/spectrum needs techs on the ground Brownsville area

yall technician need to be boots on ground restore these lines in the Brownsville area ain’t no way I’m paying 150$ a month just for internet to be down 6 days straight & yall not being fair to the loyal customers giving credits on they bill or waving a month services it’s a lot customers been affected by the hurricane 🌀 yall need figure this out quick yall gonna lose alot of loyalty customers yall need to respond to this post now 

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Updated 

46

2

S

Shariel

+1 more

Moderator

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315 Messages

Hi Nspmigo850, I am sorry you're still without service. We are working to get services restored as soon as possible. For additional support feel free to reach to us on,


→ Send a message for a quick reply on Facebook at https://www.facebook.com/spectrum
→ DM us on X @Ask_Spectrum https://x.com/Ask_Spectrum


-Shariel

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thescout1

Visitor

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5 Messages

Some customers don’t use X or Facebook. Especially without internet! The app says nothing. The web sites say nothing (viewed through cell service). In my neighbourhood everyone has internet except Cox customers. Hmmm. 

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S
Shariel

+1 more

Moderator

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315 Messages

You may also reach out to us at spectrum.net/Chat. 
-Shariel

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0

T

thescout1

Visitor

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5 Messages

@Shariel​ pls see my post below. How about a news article update on WEAR or PNJ? How about some actual information instead of the canned responses everywhere? 

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B

bobdevoe

Visitor

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1 Message

Into day 5 with no service.  We had power restored 3 days ago. May have to go to att Friday if it is not resolved 

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L
LatitiaS

+2 more

Moderator

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526 Messages

Hi Nspmigo850, please know this outage has our full attention and our field teams are working as quickly as possible to restore the services.  Feel free to visit Disaster support | Cox is now Spectrum for details on our restoration efforts. 

-Latitia

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