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Pensacola Florida cox/spectrum needs techs on the ground Brownsville area
yall technician need to be boots on ground everywhere to restore these lines in the Brownsville area I’m right by catholic high school to be exact I know they got internet access but I don’t & ain’t no way I’m paying 150$ a month just for internet that’s not real fiber base to be down 12 days straight now & yall not being fair to the loyal customers giving credits on they bill or waving off months of services it’s a lot customers been affected by the hurricane 🌀 yall need figure this out quick yall gonna lose alot of loyalty customers yall need to respond to this post now bring technician to my neighborhood asap I had not seen one truck of yall yet what’s really going on this is embarrassment services of yall as a longtime cox im very upset & disappointed will be leaving soon as AT&T fiber become available in my neighborhood I mean this from very angry loyal customer
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Shariel
+1 more
Moderator
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Hi Nspmigo850, I am sorry you're still without service. We are working to get services restored as soon as possible. For additional support feel free to reach to us on,
→ Send a message for a quick reply on Facebook at https://www.facebook.com/spectrum
→ DM us on X @Ask_Spectrum https://x.com/Ask_Spectrum
-Shariel
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bobdevoe
Visitor
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Into day 5 with no service. We had power restored 3 days ago. May have to go to att Friday if it is not resolved
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collierkopeli
Visitor
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The lack of communication from Spectrum is astounding. Why have us sign up for updates when you issue NONE. My power was restored 4 days ago and I’ve seen not even ONE Spectrum truck in my area. It’s not in a remote or rural area either! About a mile from downtown Pensacola. Even before the storm we had numerous outages for no reason, so I’ve been considering changing internet companies after 3 decades of being a Cox (now Spectrum) customer. Their response (or lack of) has pushed me over the edge. AT&T just ran fiber optic in my neighborhood but it’s not available yet. I’m looking into Starlink and T Mobile fiber optic. Any feedback about these 2 is greatly appreciated! Dropping Spectrum ASAP!
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