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Here we are now in the 10th day after the hurricane and still no service. I’ve had 1 email 2 days ago from Cox/Spectrum saying my service is expected to be restored by Sunday evening. Here we are on Monday morning 10/19/26 and STILL no service. My power was back on by 3:00 PM the next day!!! We have 0 downed power lines. My neighborhood cabling is all underground! Cox, what can possibly be wrong??????!!!!!!! This is beyond ridiculous. As a result, both my neighbor and I have ordered Starlink satellite so we can get some service!!! This is totally nuts. I’m wondering now if the technical staff at Cox/Spectrum have any clue as to how to fix a problem. If a Starlink works for me and my neighbors we are DONE with this!! I am also actively lobbying for AT&T fiber.
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Equipment Collected but still charged me
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No internet and tv for the last 7 day
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MoCA 2.5 compliant splitter
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Horrendous customer service
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Spectrum is terrible
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Equipment Collected but still charged me
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MoCA 2.5 compliant splitter
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Horrendous customer service
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its after sunday and still no internet
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NicholeC
Moderator
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Hi GWorm2712,
I'm sorry to see your service was impacted by the storm. I understand how difficult this wait must be. We want to help. For outage related inquiries, please message us at https://www.facebook.com/Spectrum/ or on X at @Ask_Spectrum for support, so we can obtain information and review further.
Thank you.
-Nichole
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