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Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
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I called because spectrum sent all my neighbors a welcome we are taking over cox, here is a free streaming for peacock etc. for being a valued customer! I did not get one! I called cox. 1.5 hours later after 6 people and bring disconnected once. Oh I’m sorry we don’t have any deals for your package as a legacy customer. Did you hear that! Been with them forever, pay more than my neighbors and was transferred to legacy, customer service, spectrum service, back to cox service and ??? Last. This is a rip off and cox treated me crappy for being with them forever and giving new customers 1/2 the cost and now spectrums doing the same! After all that time they give me David in sales saying he can give it to me if I switch my cell phone service and another line for another 15 minutes on the phone. OMG I’ve never been so mad! I had to re-authorize myself 6 times too with every person and start all over! I even had the emails from my neighbors! I’m done with this treatment. I’m retired and pay more than all of them.
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Discount for no service after the storm
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Poor internet service
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Lack of hotspot setting
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Cox / spectrum sucks
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Discount for no service after the storm
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Payment
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StephanieS
Moderator
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barbarajkl - I'm so sorry to hear that you had to re-authorize your account several times, I understand how frustrating that must have been. If you'd like to chat about this further, please reach out to us at: www.facebook.com/Spectrum or http://m.me/Spectrum. We can help!
-Steff
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