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MariaL
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Moderator
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Hi mmauvis,
We provide the Support Forums as a service to help our customers get technical support, exchange ideas, and learn about our products and services. Billing and account questions that require sharing personal information aren't suitable for a public forum. Please message us on Facebook at https://www.facebook.com/spectrum or DM us on X at @Ask_Spectrum (https://x.com/Ask_Spectrum) with your account information and a link to your Forum post.
-Maria
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