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radicaloptimist

Visitor

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1 Message

Does Oliver not exist anymore?

I'm trying to find Oliver to help with quick troubleshooting however the buttons to speak to him are no longer present on the Cox website. I've tried switching browsers and disabling extensions (ad-blocks), but nothing seems to make it come back.User uploaded image The button is literally missing.

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Shaun_A

Moderator

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161 Messages

Hi there. Oliver is still available on the website. Are you on a VPN or are you traveling? Typically the assistance is not available if you are not on a US IP address. 
-Shaun

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J
JoyD27

New Contributor

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5 Messages

Oliver is missing! There is no button to click.

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Shaun_A

Moderator

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161 Messages

Hi there. If you go to support at the top and then select get support in the dropdown menu, does the Oliver icon show up then? 
-Shaun

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J
JoyD27

New Contributor

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5 Messages

No it does not show up. The icon is missing.

 

 

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Shaun_A

Moderator

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161 Messages

Are you traveling or using a VPN of any sort? 
-Shaun

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J
JoyD27

New Contributor

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5 Messages

No I am not. I am at a my home. 

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M

manuelprima985

Visitor

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2 Messages

That's what id like to know. He's supposed to be available 24/7 but cant connect with Oliver. 

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