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shetrone

Visitor

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1 Message

Internet Connection Since Spectrum

I have never had a connection issue with cox. Since spectrum took over, I’ve had multiple instances of my WiFi just stopping . My router stays white and the app says no connection issues. My tv and phone stop loading. It comes back after a few minutes. I don’t have to do anything for it to come back on. I’m not happy with this continuing issue. 

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ChrisJ2

Moderator

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568 Messages

Hi, there. I'm so sorry for the issues with your wireless service and I'd like to help. The wireless communication should not have changed at all due to the acquisition, as it is an extension of the router and not the service. We'd want the opportunity to look at it for you. Please reach out to us on Twitter at @CoxHelp, or visit us on Facebook at https://www.facebook.com/coxcommunications. We'd be glad to look at it for you there. -Chris

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