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Internet Connection Since Spectrum
I have never had a connection issue with cox. Since spectrum took over, I’ve had multiple instances of my WiFi just stopping . My router stays white and the app says no connection issues. My tv and phone stop loading. It comes back after a few minutes. I don’t have to do anything for it to come back on. I’m not happy with this continuing issue.
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ChrisJ2
Moderator
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Hi, there. I'm so sorry for the issues with your wireless service and I'd like to help. The wireless communication should not have changed at all due to the acquisition, as it is an extension of the router and not the service. We'd want the opportunity to look at it for you. Please reach out to us on Twitter at @CoxHelp, or visit us on Facebook at https://www.facebook.com/coxcommunications. We'd be glad to look at it for you there. -Chris
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Darkatt
+2 more
Honored Contributor
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Since Spectrum has absorbed Cox, there has been no equipment or personnel changes. That means something else has taken place, so - - -/ What modem/router are you using? If it's the pano, and you a white light, you are online, so that indicates something else going on. Can you see your SSID being broadcast?
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amacier
Visitor
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I am having the same issue, so are three of my neighbors. Just had a new modem/router installed by cox/spectrum. Nothing changed, still goes in and out all day.
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srnotmyname
Visitor
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Same - this happens several times a day in xxxx area. Never had a problem with Cox. Have rebooted and power cycled the router.
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al_hoenes
Visitor
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Agreed. No problem with Cox in 10 years. Spectrum goes down several times a week and is currently down again. Estimated time back on is on four hours. Awful company.
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davidbagheri
Visitor
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This has been happening to me too and it’s only getting worse. It’s definitely a spectrum issue. I had a tech come to my house and replace wiring, I just got a new better modem, same thing. Paying a lot to basically have no internet and no home functionality every single day. Gonna have to cancel if they don’t figure this out soon. What the hell is going on Spectrum?
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davidbagheri
Visitor
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Spectrum is throttling us perhaps? Trying to coax us into plan upgrades perhaps? Unfair business practice liability incoming … perhaps.
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lottbm
Visitor
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I agree, I have constant failures, every day. They need to fix themselves and lower the cost. I paid for something to work and it’s down just as much as it works
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