‎Spectrum is terrible | Cox Community

HeatherS

Moderator

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207 Messages

Hello 737x10,

The changes made have been in name only and would not impact your service signal in any way. I apologize for any misconceptions leading you to believe otherwise. Please reach out for assistance at https://www.facebook.com/spectrum or DM us on X @Ask_Spectrum https://x.com/Ask_Spectrum. We are happy to help.
-Heather

Darkatt

+2 more

Honored Contributor

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2.1K Messages

I am concerned. Since the ONLY thing that has happened was a change in name, no equipment changes, no personnel changes, Nothing physical has changed!

Since this is a forum where customers like ourselves can assist one another, how about some information? What is happening, WiFi? Ethernet? Modem offline? Can't help if there isn't any information on what is happening!

chrislewis

Visitor

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2 Messages

WiFi is down in my neighborhood in Gilbert AZ. It has heppened every morning, every day this week. The Cox/Spectrum app shows the outage. But since the AI Chat and the AI phone won't let me speak to anyone, I am here.

I just want to know WHY these outages are happening every day, and when I might see them end? I work from home and this is extremely inconvenient every day.

And if these are planned outages, it would be great to know that in avdance.

LatitiaS

+2 more

Moderator

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520 Messages

Hi Chrislewis, we are more than happy to check your area for any updates. Please feel free to reach out to us via DM on X or private message via Facebook. We are happy to help.
-Latitia

chrislewis

Visitor

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2 Messages

what is the X account?

LatitiaS

+2 more

Moderator

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520 Messages

Hi Chrislewis,
→ DM us on X @Ask_Spectrum

-Latitia

Welcome to the Cox Community

Spectrum is terrible

chrislewis

LatitiaS

chrislewis

LatitiaS

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