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fjb

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2 Messages

Even when you leave Cox, they still end up screwing you.

I left Cox Mobile in September because a simple phone upgrade turned into five hours and twenty minutes with customer service.

All I wanted to do was move my existing number and plan from my Google phone to a new Samsung. The Samsung told me to contact Cox Mobile. So I did. Eight representatives later, I still couldn’t transfer my eSIM. I gave up and moved my number to Verizon.

I received my final Cox bill in September and paid it. Then, on November 10, another $46 and change came out of my account. After taking the money, they notified me that my service had been canceled. I’d already been using that same number on Verizon since September.

I seriously considered letting them keep the $46 just so I wouldn’t have to deal with customer service again. That tells you why I left. But I’ll probably just keep complaining here every day until they give me my $46 back.

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LatoyaJ

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fjb,

The purpose of the Internet Forum is to allow customers to discuss technical topics related to residential High Speed Internet, Video, or Phone services with other customers. If you need help with billing or other account specific issues, please feel free to reach us by phone, at @ask_spectrum or facebook.com/spectrum.

Support Forums Moderator


-LJ

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fjb

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2 Messages

Thanks for clarifying what the forum is for. I understand that billing issues go through a different channel. The reason I posted here is that I’d already spent five hours and twenty minutes with eight customer service representatives trying to move my number to a new phone. That experience is why I left Cox Mobile. The $46 charge after I paid my final bill is why I’m talking about it now.

I’m still a Spectrum customer. You provide my home internet. As soon as Google Fiber is available at my address, I’ll be switching that service too.

When that day comes, I’ll be happy to call about one last account-specific issue. I’m hoping the cancellation takes fewer than eight representatives.

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