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fjasmine037

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Outages

With how often we have outages and how long it takes for you guys to fix them we should be getting discounts and perks. The amount we pay for THIS kind of service is ridiculous and there’s no excuse

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Allan

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2.4K Messages

Hello. I can certainly understand your concern with loss of service. Please feel free to email us at cox.help@cox.com with any account and/or service related concerns. 
-Allan

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nolagirl34

Visitor

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1 Message

Frustrating that Cox is not saying what caused the current outage, only that there is one and they are working on it. This information has been the same since yesterday!

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ColleenD

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1.8K Messages

@nolagirl34
I can see how this would be frustrating, and understand that knowing the cause may relieve some worry over the situation, the truth of the matter is that agents often don't have any details available. The information available to agents matches what is provided to customers in the app and through text updates. I'm happy to take a look at it for you, but I may not have any additional info. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X  @CoxHelp, or visit us on Facebook.
-Colleen

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