Daily outages

the thing is though Latoya, whether I talk to a nameless agent on Facebook or on live support, no one can tell me why this continues to happen day/week/month/year in and out, no one says “hey sorry we realize our drop in that area sucks and we are working to replace it bear with us a few more days”. It’s just some vague message about being aware of it and fixing it for 24 hours until it happens again. A little communication and real talk instead of meaningless platitudes would go a long way.

jchriscross, we understand your frustration. If there is a long term Maintenance issue or repair schedule, we would have some more in depth information to provide. It depends on the type of outages you are experiencing and the type of repair work, such as upgrades, underground fiber repairs, line replacement, etc. You can speak to or chat with an escalated support Agent for that info. 
-LJ