ardenpaw1

Visitor

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1 Message

Constant Internet Outages

I live in the Scottsdale, AZ area and this past week there have been constant service outages with no long lasting solution. Is anyone else experiencing this issue? This is becoming unacceptable, especially considering how much the services charge. Does anyone have a recommendation to Internet alternatives? I’ve had cox for over 3 years now, but this may push me to switch.

Allan

Moderator

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2.4K Messages

Hello. I can certainly understand your concern with loss of service. Please feel free to email us at cox.help@cox.com, and we will be more than happy to look into this concern for you.
-Allan

macdonaldmollyc

Visitor

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1 Message

My internet has been out for almost 24 hours so I feel your pain. Looking for new service providers now as well.

NicholeC

Moderator

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877 Messages

I'm truly sorry you've been without service. We want to look into this for you. Please email us with your address at cox.help@cox.com

Thank you.
-Nichole

lisapatrice78

Visitor

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1 Message

I’m in an apartment complex in Mesa and haven’t had internet since about 9:30a yesterday. I work from home, so lost two days and will need to make arrangements to go on site tomorrow. This outage with no explanation is maddening.

JulianN

Moderator

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410 Messages

I'm sorry to hear about the ongoing outage. I understand that can be frustrating and disruptive to your work. I work from home, and know the need of a stable connection. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com if further assistance is needed. Thank you!
-Julian

kamioae

Visitor

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1 Message

Literally me too im getting frustrated im paying for the service and it feels like every week at least one day a week im getting an outage if not more. Anyone know a better service provider?

LaToyaW

Moderator

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143 Messages

Hello.

My apologies for this experience. I would like to investigate this issue further. When you have a moment, please reach out at Cox.help@cox.com with the full name, complete address and pin associated with the account.

-L.L.

dnxmom

Visitor

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1 Message

Im switching in the morning. This has been one too many outages for me. I’ve been with cox for 18 years and never had an issue until recently. I work from home and have lost too many days in the past month thanks to cox.

RobertS1

Moderator

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73 Messages

Hello Dnxmom, I apologize that your internet has been dropping recently. We value your business and want you to have reliable service. You can email us at cox.help@cox.com with your information, and we would love to assist you.
-Rob

arinaribeiro

Visitor

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1 Message

Same. I’m in Rhode Island and the number of outages is absolutely ridiculous! Our bills should be credited! I’m going to look into a new internet as well! This is too much now. It’s been about twice a week (or more) for long periods of time! I’m over it!

StephanieS

Moderator

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727 Messages

arinaribeiro - Sorry to hear that you've been having trouble with our services. We can help! Please email us at cox.help@cox.com, and include your full name, address and a link to this forums post.
-Steff

nlparker31

Visitor

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1 Message

Been home for 4 days and every day the internet drops multiple times during the day. Currently experiencing an outage for more than 30 minutes, but the apps says my service looks good. That would definitely be incorrect.

StephanieS

Moderator

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727 Messages

nlparker31 - Hi, sorry to hear that your connection hasn't been very stable. Our App can't see everything that may be happening. Please email us at cox.help@cox.com and include your full name and address. We can help!
-Steff

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Constant Internet Outages

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