Constant outages and increased cost

The internet is not staying connected and is causing disruption to schooling for my children. I am also medical staff and need internet service at all times. The cable is also in and out with it being out most all of this holiday weekend. I tried to call and was on hold for 35 minutes then disconnected and I have 2 children with special needs. This is unacceptable for the expense of $400+ dollars per month. No resolution is provided.