Cannot Activate New Service

Yesterday, I received both a text and email saying my service was ready for activation. After following all the steps in the activation portal, and selecting using my own equipment, I keep getting this error message. I’ve factory reset my modem and router, and still can’t get service. Everything is lit up properly on my Arris SB6190, and when I go to the diagnostic page in my browser, it looks like there is a provisioning error on Cox’s side. I’ve tried speaking with customer service but I only talked to a Non-US rep who had to escalate my issue. Has anyone run into this issue before? Why would they tell me my internet is ready to connect if it’s not?