Visitor
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1 Message
Why is the internet alway going out without any fixes or updates.
Why is the internet always goes out with no fixes or “sorry for delay” this company is weird because it still charges you full price monthly, but does not fixed their internet problems. Google fiber with give you credit for the internet going out and discounts the next pay period. This company internet goes out 3 times a week and only thing I get “sorry, we are working on the issue”
LatitiaS
Moderator
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445 Messages
Hello youngkeon91,
We want you to enjoy your services, and I am very sorry to learn of your troubles. We are more than happy to review your account for compensation when the services are not working as intended. Feel free to reach out to us should your services fail at Cox.Help@cox.com, and we would be glad to assist.
-Latitia
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aritfeld
Visitor
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1 Message
Absolutely terrible internet service. Every other day there is an issue COX is absolutely terrible. If I could I would go to Verizon for the amount of money I pay I should have ZERO. Problems yet there are…and no refunds or anything. FIX YOUR ISSUES!!
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dgh417
Visitor
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1 Message
For me it always goes out on Sunday or a holiday when no one wants to get out and fix the problem. I think they want to to spend the big $$$ for cable tv. Well I can’t afford it on a fixed income!
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asingleton225
Visitor
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1 Message
Having this problem now!
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jrmmorehead
Visitor
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1 Message
Couldn't agree more. Internet is straight up garbage constantly. "We understand the frustration, but we'll be vague about it all the time and won't give estimated times."
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haleyanneclark
Visitor
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1 Message
I have been having this same problem! Cuts out everyday around the same time. They are charging me full price plus sometimes extra for using too much "data". It would be nice if the service actually worked.
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thedays9
Visitor
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1 Message
I agree! Our internet service is terrible but we still pay a lot of money for it with no compensation!😡
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tinkbelle2
Visitor
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1 Message
This is becoming a daily occurrence. Unexpected outage that the ETA to fix is after several hours!! I work from home and this is affecting my job. I'm so sick of the crappy service and high cost we have to pay for it!
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