Visitor
•
2 Messages
Change in Bill, for no reason.
I have had cox since 2023. My bill changed this month with no warning from 69 to 100 due to a "promotion" ending when they gave me said promotion for the next month. So you guys just screwed me out of 30 dollars for what? I am so upset and couldn't get help, a refund, nothing. Instead I got a rude customer service rep, Mohammad, if they even were a real person. I should not be having to deal with this BS of getting 30 bucks taken from me for no reason. To pay 70 dollars alone for shitty internet is crazy but when it is my only option, that is extortion. I would get rid of cox if I could after this.
ChrisJ2
Moderator
•
515 Messages
Oh, no, I'm so sorry to hear about the issue with your bill as well as our customer service. We do want to keep you and I'd like to help; however, the purpose of Cox Forums is to allow customers to discuss technical topics related to residential Cox residential services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at @CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. I look forward to addressing your concerns there and thank you for understanding. -Chris
0
0
Darkatt
Honored Contributor
•
1.9K Messages
If you review your bill each month, you should see ON the bill, when your discount will roll off. If you simply just let it ride, without reviewing things, then in all honesty, this was on you.
0
0