Visitor
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1 Message
Repeated internet outages
For the first 13 months of service I did not have a single outage lasting more than a few minutes.
In the last 3 weeks I have now had 5, 2 lasting over 12 hours.
At what point do I get a credit on my bill? This is ridiculous.
LatitiaS
Moderator
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445 Messages
Hello tedmetro,
We want your services to work, and I am sorry to learn of your troubles. We are always happy to review your account for compensation when the services are down. Feel free to reach out to us via email at Cox.Help@cox.com. We can assist you with billing matters there in a more private setting.
-Latitia
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