Visitor
•
3 Messages
Internet installation encroaching dangerously on my yard installation
Cox installed internet yesterday at my neighbor's house and for some reason left it above ground and then wove it though our shared fence so it is above ground in my yard where children and pets have easy, and dangerous, access to the cable. How do I get Cox to fix this and put it solely in my neighbor's yard. There is no physical need for this to be encroaching on my yard. I was given no notice they would do this. It seems particularly dangerous to children and pets and unsafe to be above ground like this.
RobertS1
Moderator
•
50 Messages
Hello Maddiepete, I apologize that you didn't have a positive experience with your neighbors' installation. We strive to ensure that all installs are conducted safely and correctly. I want to help make this right. If you would like email me at cox.help@cox.com with your full name and address I would love to assist you.
1
0
Darkatt
Honored Contributor
•
1.9K Messages
Sometimes, if a temporary cable is required, it is installed above ground. To put underground requires an underground site survey for underground utilities/installations, and in some areas a permit. There is no electrical current involved in a cable, the center wire carries an RF signal, much like the antenna wire in your car.
3
0