Visitor
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1 Message
Outage map
Is there a reason I can't check the outage map by using my pin? I'm not the main account holder, but was assigned a pin to use for tech support, and I should be listed as an approved person on the account. I understand the extra security needed to make any changes to an account, but it doesn't make sense to me to always need to connect to a live agent any time I want to check the outage map. Is there a reason that a previously approved secondary person can't just use the pin they were given to check the map? I don't have the password that the main account holder uses.
Thank you!
JulianN
Moderator
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305 Messages
Hello. A pin is only needed if personal information pertaining to the account is requested or if there are changes that need to be made to the account. This pin would be requested by a Cox agent. A pin would not be required to check for outages through cox.com, the app, or if you contacted our agents. A password would be required to access the app or cox.com to check on outage updates.
If you're just checking to see if there is an outage and don't want to sign in, no problem. You can visit this Cox page, https://www.cox.com/residential/support/outages.html, and enter your address. You'll be informed if your area is in an outage or clear. I hope that information helped. Please let us know if we can assist further. Thank you!
-Julian
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Darkatt
Honored Contributor
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1.9K Messages
You have to be the account holder/primary acct, to access the information.
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