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gram19782

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1 Message

Cox sucks!! Constant outages

I have had power outages for the past month almost every single day and it leads on into the night no one can tell me what is causing this other than crappy service from cox. Today yet another outage. Supposedly back on around 730 but I'll bet it goes on until 11 to midnight just like last night. May as well get an antenna and save my money!! Ridiculous to say the LEAST 

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JulianN

Moderator

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382 Messages

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 
-Julian

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fernando1110060

+4 more

Visitor

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142 Messages

Yeah I would just not listen to the customer support team on here , they aren’t fully trained on helping with real problems, the best bet is to just issue a refund and hopefully they could just void the month for you , I’m basically dealing with packet loss on my router and it’s not getting any better , I currently have it laying down like on its side since having it upwards makes it worst so please switch I think there’s better providers out there , they just gonna try and upsell you to buy a extra 4 gigs for no reason 

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cavvi1234

Visitor

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4 Messages

HERE IT IS AGAIN OFF BECAUSE OF OUTAGE WILL BE BACK ON AT 4:18 AM AND AFTER 4:30 AM AND FREAKING SERVICE STILL NOT WORKING!! WHATS IT GOING TO TAKE FOR COX TO HONOR THEIR COMMITMENT TO THEIR CUSTOMERS?? I PAY MY FREAKING BILL IN ADVANCE AND YOU STILL CANT FIX THE NONSTOP BS ABOUT OUTAGES BUT IF I AM LATE?!?!??! YOU CUT OFF MY SERVICE IN THE BLINK OF AN EYE!! I AM AT THE POINT OF FILING A COMPLAINT WITH THE STATE ATTORNEY GENERALS OFFICE ABOUT THE INEXCUSABLE SERVICE THAT WE PAY OUR BILL IN ADVANCE!! I WILL BE LOOKING FOR CREDIT ON MY NEXT BILL!!

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HeatherS

Moderator

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179 Messages

I understand outages are frustrating and inconvenient. I apologize that the estimated time of repair was not met; however, this is why we call it an estimate. Due to the complexity of some repairs, the estimates can change as our work progresses. Please email us for account-specific support at cox.help@cox.com. Thank you. 
-Heather

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cavvi1234

Visitor

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4 Messages

Cox: Thanks for signing up to receive outage text updates. We're working on it, and expect you to be reconnected by 04:18AM. We'll continue to send updates as they're available.

 

Reply PAUSE to mute texts for this outage. Reply STOP to opt out of all Cox text notifications.

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cavvi1234

Visitor

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4 Messages

THAT ISNT A ESTIMATE THATS WHAT COX SAID WOULD HAPPEN BY 4:18 AM AND THERE IS NO STORMS NO POWER OUTAGES WITH OG&E NOR OEC!!! I WOULD APPRECIATE THAT THEY UPDATE THE WORK ORDER BEING I HAVE BEEN SIGNED UP FOR UPDATES BY COX TO KEEP US POSTED SINCE YOUR REASON TO HAVE ME SIGN UP TO FREAKING KEEP ME A PAYING CUSTOMER UPDATED SINCE YOU ARE LATE AND NO INFORMATION!!! AND YES I PAY MY FREAKING BILL WAY IN ADVANCE!!

(405) 819-7270, I WILL STILL BE WAITING FOR THE COURTESY UPDATE FROM COX SINCE THEY HAVENT UPDATED ME FOR HOURS!!

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