Recent Discussions
No Internet Service
No service at home in Alexandria VA for past 36 hours. Cox claiming area wide power issues. Updates on Cox app are pathetic and non informative. Each time I check and ask for modem reset am told no can do because area wide problem which will fixed in next 30 minutes. A day and a half later, no fix and still getting will be fixed in next 30 minutes. Very poor customer and service support. Neighbors using other providers are all good to go. What is problem with Cox?
No connectivity in Alexandria, VA Since Friday evening
Friday evening we had some strong thunderstorms. My cable, internet, everything have been down since then. Initially Cox said it would be resolved quickly as it was just an outage. Then this morning (5/19), I received this text: "UPDATE: We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working to restore consistent service. We apologize again for the inconvenience and will continue to provide daily text updates. I've spoken to support, they can do nothing. I pay a premium for a premium service and can get no answers about what is going on. This coming weekend is a holiday weekend, and I expected family in. Not so much now. Last stab at someone from Cox providing me a little more clarity of what is going on
Starting service
So I decided to sign up once again with cox just to be let down again due to the line outside. A new line needs to be installed all the way at the end of the alley way which would be about 6 houses down. The techs keep rescheduling promising me that someone will come but I need to reschedule. Now I work from home and my kids have online classes every Wednesday and more likely need summer school. How can I get someone to install the cable line already.
Attempted Fiber Installation: Canceled
Greetings to all, I am sharing my experience with Cox Services today. I have received a number of emails and letters informing me that I am eligible for conversion to fiber. Indeed, my address qualifies. There is no intent to change my service. I have 500 MPs and that is fine for my needs. I have in hand a letter that clearly states in bold, no additional cost. However, after 45 minutes on the phone, I was informed that it is mandatory to have the Panoramic Wi-Fi and pay a $15 per month rental. The service would remain the same with the same base cost. I stated that I have my own router and would not need to rent anything. I was told no, you need to rent the Panoramic Wi-Fi although they were willing to give it to me for free for a limited time My response was as follows: my understanding is that the Optical Network Terminal (ONT) would be installed and that there would be an RJ45 jack which would provide internet and that I could then attach my router to the ONT. I was told "no", you need to rent the Panoramic Wi-Fi. I canceled the installation. Thank you in advance for your thoughts.
Intermittent connectivity loss
I'm writing this out and am at my wits end.. I've been facing multiple instances per day with complete packet loss sometimes for up to a minute, for the last few weeks. I've had multiple service tickets via chat with all of them ending in the tech at the other end rebooting the modem, telling me everything is okay or making an offer to have a technician sent over for a fee (when clearly the issue is on the Cox-end of things - a continuous ping I have running clearly shows a Cox router: 72.212.69.30 returning a 'Host unreachable'. Any advice on how I can get this resolved? Both my fiance and I work from home and losing connectivity multiple times every day during video calls is unacceptably frustrating.Tulsa intermittent internet connection? 5 days now
I have been getting internet issues oddly never had an issue before with it like at all. Suddenly my internet drop while working, restarted my modem it worked for 20mins and same thing. First thing that popped in my head check cox outages on their site. No know outage in my area (North Tulsa just by admiral). So went out my way got it new modem cause mine was old like 5 years old. Same thing no internet, great!! at this point got fed up and called tech support did troubleshooting process no help there called a tech out tech came Saturday morning. Said it’s all good on my end and all good at the pole the issue is COX! Funny right? No outage in my area…. So now I’m at internet comes and goes when it wants to if this gets to 20 days I’m whole heartedly taking a day on the phone with customer service for a discount. Cause I am getting 1/8 of full service. Is anyone else going through this?
Chronic internet service drops
My internet has been dropping constantly for a few weeks. Techs came out two separate occasions only to say, "everything looks good on our end." They switched a modem just in case, but the problem persists. I took the advice of the techs and replaced my 12 month old router with a Asus RT-AX88U Pro which is way too much for my needs and I replaced their modem with a Coda56 modem, guess what. More of the exact same! I am so angry I work from home and every drop off costs me a disconnected phone call and a minute to reconnect, only for a drop to happen seconds later. I am here begging for a resolution, the chat and call agents cannot help, I need to run this up the flag pole please!
