Recent Discussions
Internet goes down when cablecard and tuning adapter are connected
I have been running HDHomerun Prime with a Cox cable card and Cox Tuning Adapter successfully for years. Suddenly my internet and phone went out. After hours of trouble shooting I swapped the Cox Panaromic modem, cable splitter, and all coax and ethernet cables out and still no internet. I found if I remove the HomeRun and Tuning Adapter from the system my internet and phone work. I then swapped the tuning adapter with the same issue. At Cox request, I put in a new Vecima tuning adapter a month ago and all worked well. I have made no other changes to my system other than Cox downgraded the speed of my internet just before the problem started. Could Cox have made another change that causes this? I am at a loss on how to determine if it is the Cox Tuning Adapter, Cox Cable Card, or my Prime. Any suggestion are welcomed. Thanks.
Continuous problems
Why is it that the price goes up but service gets crappier. Switched to the 2 gig plan from the previous max speed they had at 1 gig hoping to get better service. But to no avail. The devices from the other rooms rarely connect i.e. Xbox, TVs, phones. Constant outages in my area for some reason but I talk to my neighbor and their Internet is working fine. I don't get the speeds promised and it comes with bonus random disconnects daily. I mean what are we to do ladies and gents? They want their money on time but when it comes to customers needs that customer support goes right out the window. On that note I wish that they would start to hire people you can actually understand to help me with my issues. Broken English is not a second language
No internet or cable
I've been without Internet for almost 24 hours, I did not lose power during a storm but I lost my Internet and cable the last update said it would be on at 8:55 PM last night and they kept changing the time of the update. it is now 9:35 a.m. in Omaha Nebraska and the update said 9:25 am well now it's past 9:25, the last time this happened I had to go to a local store and talk to a manager and found out a tech was never in my area. Can someone please let me know what is going on, my area is always forgotten about because we are a little corner that sits under the I 80 corridor, I pay way too much money to not have my services and to not get them restored and the update times have changed so many timesTV Stops/Starts All Channels
My regular TV watching is getting pretty bad. And this is on top of the zDVR issues not being able to be played back, Why can’t Cox fix this issue? Why is it so hard to report issues. Why do they say it is not an issue when there are so many of us complaining. Cox is being paid well for its services. Time for the company to earn that money!
Cloud DVR
We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terrible to play. The next day during the day time it worked fine but too late to see who wins what. This problem needs to be fixed.
