Recent Discussions
Internet Down AGAIN
Like many other Cox Internet costumers for the past month our internet service goes out at least once a day if not more. Sometimes the service stays out for 12 plus hours sometimes an hour. I have contacted Cox and they said it was probably my modem because it was pretty old. I purchased a new modem 1/13/25 from Best Buy and called Cox to go through the process of installing and getting it up and running. We were very happy cause our WiFi was faster and thought Cox helped us solve our problem………NOT!!!!!! The very next morning, 1/14/25, at 8:18AM internet was down again, luckily it only lasted 31 minutes…..; but then again last night, 1/15/25 at 8:28PM internet down AGAIN and it’s the next day 1/16/25 and nearly 9AM and it hasn’t come back on yet !!!! Cox always says NO OUTAGES in our area but obviously from what I’m reading here lots of customers are having lots of outages. Horrible, HORRIBLE service latelyRIP DSLReports.com
Just wanted to see if anyone has heard of anything official about DSLReports.com being shut down/broken. Right now it's giving a 504 error and been down for over 24 hours. As per here, looks like the domain has been locked, probably a payment issue. I mention it here because that site is where I started helping Cox customers many years ago. Long before this forum was created. It was the "OG" or "GOAT" of the online troubleshooting sites. Cox used to offer direct support on it but that changed a couple years ago for unknown reasons. There was a lot of data that was only on that site so it's a real shame. End of a era. With all the hacks/exploits/changes happening recently, it's scary to think what the internet will become in 5-10 years. Hope everyone is doing OK.
Everyday outraged !
It’s been 4 weeks That everyday Cox has outages Why wasn’t it fixed the the first time ? I rely on the service I PAY FOR ! Even after the second or third time And it keeps happening WHY Cox ? I’ve reset my panoramic so many times It’s insulting your customer service people ask me if I know how, then insist I do it again, Get it fixed Cox It’s more than 28 days this had been going on EVERYDAY, FIX IT OF START ISSUING REFUNDS ! my complaint is all filled out all I have to do is hit the enter key and I’m pretty sure The Federal Trade Commission Would love to get there hands on this.Cox takes advantage of disaster victims
DO NOT USE COX COMMUNICATIONS. I had cox internet from August until April 24. In April of 2024 a tornado completely destroyed my home. I called the first week of May for them to pause my service. They didn’t. With me scrambling to find a place to live, having to replace everything I own and dealing with multiple insurance claims, I didn’t realize that they never stopped billing me. So in July, I call again. Despite them being the ones who didn’t pause my service and kept billing me, they treated me terribly and kept me on the phone for over an hour for them to just give me credits on my account instead of a refund. I asked them to leave it paused until we got wiring back up when the house was at least partially rebuilt. Instead, they turned it back on two months later. I saw they started billing me again and I informed them there was no wiring at my house for Cox. Today, I called to just cancel it. So to top off the CONSTANT outages even when the service worked, their constant billing despite no service, they still want me to purchase their hardware for $250! Yall, save yourself a ton of money and time and just get Starlink.
Adding URLs
I am relatively new to Cox. I have a Contour system for TVs. It seems to have a lot streaming apps available ... some free and some not. Is there any way to input a URL to the Contour box to connect with a streaming service? I have a few that I use to access the streaming offered by the corresponding providers. Right now, I have to tie up my laptop to watch any of these on my large screen TV. I would like to let the Contour box do this, if possible.
