Panoramic Wifi App Error
We recently moved service and the internet itself is working just fine, but the WiFi App is not working correctly. The Account, Home and Overview tabs works fine, but when I click on WiFi, I get a nondescript error that reads, "Sorry, something went wrong." Tech support was unable to help. Thoughts? UPDATE: I contacted tech support, and they couldn't resolve the issue, so I was referred to premium care, and they tried but were unable to fix it either. I was told I would be contacted by the tier 3 group within 24 hours but that was over two weeks ago. I did a factory reset on the gateway, which was the last suggestion I had been given. I can get to the local web page of the modem/gateway but all the settings are only accessible by the WiFi app which is still not working (same message as before). The encryption is stuck on WPA3 which my kids' tv does not support. Any ideas?
Cox Wifi App Issues
I recently upgraded to Cox Fiber and since that day I have been able to log into the Cox Wifi App; however, I get an error on the main Overview page stating 'Access not supported - To access app features, contact your account administrator to change access levels.' I have contacted Cox support and still not able to fix my issue. Has anyone else experienced this and able to resolve the problem? I am currently not able to manage anything through the Wifi App. I have the Panoramic Wifi Gateway; Brand: TECHNICOLOR and Model: CGM4140COM. I have attempted a few things to resolve; uninstalled the app and reinstalled with no luck. Created a secondary user and logged in with that and no luck. I am reaching out here hoping for a lifeline to resolve the issue.
