Recent Discussions
Super slow web address resolution on a 300gb line
I've had cox bring a brand new modem/router combo, couldn't get over 50gb on the 5ghz and 20 on the 2.4ghz they didn't even do what the webpage describes as the Professional Install (for 75.00). called cox back and they sent out a tech. He rewired everything from outside and inside the the new modem still couldn't get the speeds up to par. Had to take the equipment back to a nearby store. GIVE them cred here as they refunded the 75.00 install fee. BUT we went back to the 100gb service, the speed tests say we are getting the 100gb speeds for file downloads. BUT any web page we try to go to takes forever to load all except google which loads fine. Any other site the speed is like old dialup.It seems to me and I've been in the computer field since 1969 that they are either slowing things down on purpose or their DNS servers can't keep up. since we have been betrayed by our congress and senate and lost net neutrality the speeds are going to get worse bepending on the content you want to download and/or sites to visit, not to mention streaming. COX are you going to send us all emails on which sites/services you intend to slow down? since my neighbor has century link at a whole 14gb line and her web pages load over 6 times faster than your 100gb line The wife and I might as well switch since we are no longer doing online gamming. It would be a real shame to lose a 15 year customer because of slow webpage loading. As to your phone suopport your LV 1 tech's Need real upgrading. The LV 2 are a bit better. one of the last problems we had was super slow everything, LV 1 said our modem was too old and at fault,calld back to talk to another LV 1 they couldn't find the modem as even being online. the LV 2 couldn't help either it too a LV 3 to solve the problem and about 6 hours. 1 week later speeds back down to 20-30 gb. after the above new modem ect. went back to our modem and our 1900ac nethawk router and back to full speed untill the past week or two and download seems fine but webpage resolution dow to dialup speeds. we quit calling them as the fixes if any only last a few weeks then back to the same problems. I wonder if satelite internet might be an alternitive. This is the Phoenix area I'm talking about.Download Speeds Drop Dramatically At Night Between Certain Hours To Unusable Performance
I have theCox High Speed Internet Ultimate. When downloading files, I normally average approx. 2.4 MBPS. Recently, approx. the last 4 days, around 8-9 PM PST every night, my download speedscome to a screechinghalt to approx. 41 KBS - 240 KBS. This makes my internet almost unusable at nights. I work from home exclusively and I'm a Web Architect so I need reliable internet. I'm paying $100/mo. forCox High Speed Internet Ultimate but I'm not getting what I'm paying for! I have talked to Cox Support and of course they want to reset the modem etc. but none of that works. I know a technician is not going to come out at 9 or 10 PM. I'm assuming this is due to Cox needing to split a node? So what do I do? I'm getting extremely close to canceling my internetfrom Cox since it is not reliable. and I'm sure others around me will do the same.
Ultimate package is still slow
Hi I have the ultimate package (300 mbps) for more than a year. I just moved to a new house a month ago with 4 friends. The internet speed is too slow for 3 PC gaming. I am using ARRIS SURFboard SB6190 and LINKSYS WRT 32X gaming router. It is so lagging even we only play 2 PC at the same time. Can somebody tell me what is the problem and how to solve it？ Is it the problem with COX or something else? Thanks
Internet Speed
Dear Cox Cable, My name is Emmanuel Mitchell. You have been my internet provider for about a year already. I bought the 150 Mbps package for $75/month but for some reason, my bill has increased to $95/month and also my internet speed had dropped down to 30 Mbps when I tested my speed. Is there anyway to fix this situation? I'm not about to pay $95/month for only 30 Mbps when I paid for 150 Mbps.
Crazy High ping.
I'm experiancing massive ping multiple times a day to the point using the internet for gaming is impossible and casual surfing is unbareably slow. I have a high speed package, and have had technicians come to the house and they havn't managed to fix the issue. Resetting the modem doesn't work and the problem still continues even when only one device is using the connection, someone Please help.SYNC Timing Synchronization failure - Loss of Sync - Slow Speeds, Drops, etc
Hello, I have the "Ultimate" Internet tier and over the last few days, my service has been atrociously bad. There are times when I get close to the speeds I am paying for and other times not even close. I was wondering if my power levels on my modem were in-spec? Also, seeing quite a few of the following log messages in my modem: SYNC Timing Synchronization failure - Loss of Sync Started Unicast Maintenance Ranging - No Response received - T3 time-out MDD message timeout Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 22 909000000 Hz 8.7 dBmV 39.0 dB 164583 338195 2 Locked QAM256 1 783000000 Hz 10.2 dBmV 39.9 dB 0 0 3 Locked QAM256 2 789000000 Hz 10.2 dBmV 39.8 dB 0 0 4 Locked QAM256 3 795000000 Hz 10.0 dBmV 39.7 dB 0 0 5 Locked QAM256 4 801000000 Hz 10.1 dBmV 39.8 dB 0 0 6 Locked QAM256 5 807000000 Hz 10.0 dBmV 39.8 dB 0 0 7 Locked QAM256 6 813000000 Hz 9.9 dBmV 39.8 dB 0 0 8 Locked QAM256 7 819000000 Hz 9.9 dBmV 39.8 dB 0 0 9 Locked QAM256 8 825000000 Hz 10.0 dBmV 39.9 dB 0 0 10 Locked QAM256 17 879000000 Hz 9.5 dBmV 39.5 dB 4 0 11 Locked QAM256 18 885000000 Hz 9.4 dBmV 39.4 dB 1 0 12 Locked QAM256 19 891000000 Hz 9.2 dBmV 39.3 dB 3 0 13 Locked QAM256 20 897000000 Hz 9.2 dBmV 39.3 dB 2 0 14 Locked QAM256 21 903000000 Hz 8.4 dBmV 39.0 dB 182726 774664 15 Locked QAM256 23 915000000 Hz 9.0 dBmV 39.0 dB 201227 812336 16 Locked QAM256 24 921000000 Hz 8.9 dBmV 38.8 dB 612277 1054773 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 37.7 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 38.3 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 39.8 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 41.3 dBmV Current System Time:Sat Oct 14 11:56:41 2017
Service Interrupted
I have the 300Mb package. All week my download speed has been getting progressively worse. I am currently only getting 3mb download. When I checked my service status, I am now getting the Service Interrupted message. I have already done the all the troubleshooting checks on my end, checked connections, reset modem and router, direct connected to modem, etc. Please help. (Note: I am also getting tons of uncorrected errors on Channels 74 and 75)slow unreliable speeds
This is the plan we pay for: Ultimate Internet Service Up to 300 Mbps download Up to 30 Mbps upload 1024 GB data plan This is the service we receive! This is from a computer directed connected to the modem. Start Cox NetHelp Download Speed Upload Speed Latency Your IP Address Cox Market Mon Oct 9 11:55 AM No 60 Mbps 24 Mbps 15 millisec 68.103.3.86 Kansas Whenever the wind blows we have nothing but problems. I am tired of being told to replace our equipment. They have ran a new line to our house and we still have the exact same problem we have experienced for over a year now. We have replaced our equipment twice and I am tired of spending hundreds on equipment on top of the hundreds we have spent on cox service just to have them never fix a problem. It is obvious they have a problem with the lines! Fix them!
I am not getting the internet speed that I am paying for.
I have had this problem for around a year and a half.. I have had several tech's out and still have this problem. I am paying for 150mpsbut when I do a speed check it never is 150. Most of the time around 50mps. Sometimeslower.Once in a while I might reach 90mpsbut rare . My modem is aArrisTouchstoneTG2472. Iam wiredstraight in from my computer to the wireless modem. They have changed modems .Checked the wiring inside and out. I have called many times but feel I get the run around but the problem remains .I hate to call Cox.It's a waste of time I've been told (over the phone) My computeris too old.. It is a Samsung Satellite with an IntelI3in it. I am also told. The speed is up to 150Mps. But I think getting a third of what Iv"e paid for is crazy. They use the up to 150Mpsevery time. .Also I haveto beclose to the modem to pic up the single. I bought my house new and have had it about 12 years. I never had any problems until about 1 year and a half ago. I don't know if I should drop my speed down to 50Mpsinstead of 150Mps. because I never get that. But afraid if I do it just won't work. I've been with Cox around 20 years . I would hate to go to another provider to see if they would be able to resolve this problem. Like I said ..I've been with cox Over 20 years. Thank you and any help would be deeplyappreciatedRidiculously Slow Ultimate Speeds
I've payed $99 a month for the past 7 months and before that at least two years for ultimate internet and the max I have ever reached was 110 direct connect and on average the direct connect is only 70 or 80, this is on an Arris TG2472G, I've had at least 5 technicians come out and all have said they have done everything that they can do not to mention the 10+ hours I have spent on the phone with random call supports. I have tried switching the modem to a netgear CM500 to no avail. The people on the phone say that I should be getting 375/33 but I am no where near that, that being said my upload is always somewhere close to 30 typically 26-31. Why am I not getting the speeds that I am paying for.
