Forum Discussion

Emmanuel_Mitche's avatar
Emmanuel_Mitche
New Contributor

Internet Speed

Dear Cox Cable,

My name is Emmanuel Mitchell. You have been my internet provider for about a year already. I bought the 150 Mbps package for $75/month but for some reason, my bill has increased to $95/month and also my internet speed had dropped down to 30 Mbps when I tested my speed. Is there anyway to fix this situation? I'm not about to pay $95/month for only 30 Mbps when I paid for 150 Mbps.

1 Reply

Replies have been turned off for this discussion
  • BrendaH's avatar
    BrendaH
    Former Moderator
    Hi Emmanuel,

    Please email us at cox.help@cox.com with your account information so we can look into this for you.

    Brenda
    Cox Support Forums Moderator