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CraigP's avatar
New Contributor III

Service Interrupted

I have the 300Mb package. All week my download speed has been getting progressively worse. I am currently only getting 3mb download. When I checked my service status, I am now getting the Service Interrupted message. I have already done the all the troubleshooting checks on my end, checked connections, reset modem and router, direct connected to modem, etc. Please help.
(Note: I am also getting tons of uncorrected errors on Channels 74 and 75)

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  • The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at Provide us the name on the account with the full service address with a link to this thread so we can get started.