not being able to access cox wifi app or browser
I have been trying to access the cox wifi app or wifi.cox.com through the browser. I want to do this so I can access my wifi settings, Including port forwarding. This is what I get when I attempt to access the website. - Please Give Us a Call Sorry, there is a bit more we need to do to get you up and running with Panoramic Wifi. Call us at 1-800-234-3993, and we will get you squared away. To be clear, I AM able to enter my CORRECT username and password after I enter it displays this message. When I attempt to log into my account on the main cox.com website and the cox app everything works fine. I have been having this problem since I moved in last July and every time I call it's either "the website is down for support" or some other excuse. Only about two weeks ago was I told that this issue has been reported by others and it would be looked into.... two weeks ago after many months. I am tired of having to reexplain my issue with customer service which is why I'm making this post. Also worth noting is that when I look at "My account" and "manage wifi" on the main cox website it shows this - It looks like you are using a modem that is not compatible with Panoramic Wifi. Panoramic Wifi is available to customers who rent an eligible gateway.Upgrade Now. But I definitely have the router that supports cox panoramic wifi because it's the same that I had before I moved here.Technicolor CGM4141is what I have now and had before. wifi.cox.com and the cox wifi app worked prior to my move. It might be worth noting that there were issues because I had canceled my last account during my move and I don't entirely understand how it was resolved, I think maybe I have a new account number now. But I have wondered if that could be a contributing factor to these issues.1.9KViews0likes2CommentsThis channel is temporarily unavailable on Tivo
Hi, I have been using my TIVO Romio (and mini) for a few years on Cox with no real issues. Recently (last Saturday) I went to my PAC12 channel and received this message "This channel is temporarily unavailable, Press select to try tuning to this channel again. Contact your cable provider for more information" The issue extends to several channels, all above 1154. This is not every channel but most of them. This is impacting even my premium channels as well (not HBO on channel 1300 though). I validated that the channel does work on the cox box that I have elsewhere in the house. I have rebooted both the romio and the mini several times, checked at different times of day to see if that was an issue and so far nothing works. Hoping there is a solution out there.4.1KViews0likes5CommentsFOURTH DAY OF OUTAGE/INTERMITTENT SERVICE
Why am I paying top dollar for this crappy 200 mpbs service? I am using an approved DOCSIS 3 modem and have already had a technician out to replace the ENTIRE strand of COAX from the box to the modem., and another technician come out and verify the signal strength. This is a SIGNAL or switching problem and I am not getting what I am paying for! What is wrong with this company? Start Cox Net Download Speed Upload Speed Latency Your IP Address Cox Market Sat Sep 2 10:37 AM Yes 2 Mbps 2 Mbps 8 millisec 68.4.x.x Orange County Start Cox Net Download Speed Upload Speed Latency Your IP Address Cox Market Sat Sep 2 10:47 AM Yes 1 Mbps 13 Mbps 8 millisec 68.4.x.x Orange County Start Cox Net Download Speed Upload Speed Latency Your IP Address Cox Market Sat Sep 2 11:02 AM Yes 12 Mbps 20 Mbps 8 millisec 68.4.x.x Orange County2.7KViews0likes6CommentsNOMOROBO STOPS UNWANTED ILLEGAL ROBO CALLS - WHY DOES COX NOT OFFER THIS FEATURE?
Cox Communications does not listen to its customers I have been one over for over 25 years and they will not listen to me or anyone on this issue. I suspect once they see this thread they will immediately lock it so that the thousands of customers who have a problem with robo calls (for which cox offers ancient non working solutions) cannot comment. Cox claims they cannot offer "Simultaneous Ring" which they can but simply refuse to do, if they tell you anything to the contrary its complete fiction. Every other voip company has it and all of them also offer nomorobo so that the calls we get from India etc. are blocked. Cox will say "sign up for the national do not call list". That will not work for you because the calls are from outside the USA. Cox knows this but does not care they just spew garbage at us. Cox will also say they have selective call blocking (they charge for this feature) and you can block up to 30 numbers or some nonsense. That also will not work even if you could block unlimited numbers you would get the same amount of robo calls always from a different number so here we can establish that cox is not consumer focused they are revinue focused they want to sell us a feature that does not even work. COX Corporate customer service was not helpful either they spew the same garbage at us. Now COX, do what you do best and lock this thread. Hide your heads in the sand like ostriches. Hide under your desks and pretend this is all going to just go away...28KViews0likes17CommentsPhone Tools Inaccessible
I have enjoyed and benefited from the Cox Phone Tools Call History for a long while. Now, when I try to open it to view recent calls I'm faced with a "We've created a better experience but we'll need to update your browser first" followed by icons of several browsers, but not the one I use called Pale Moon (a variation of Firefox). At that point I'm stuck...can't access the Phone Tools, can't 'update' my own browser...completely foiled. What's going on with that? Why did Cox techs choose to list a few of the many browsers for 'updating' and thus deny all other browsers access to the Phone Tools site? Seems that if any and all browsers need to be 'updated' to enjoy the "better experience" that Cox would have listed one and all for the Cox prescribed update. Can this be fixed?15KViews1like20CommentsWhy is my internet never reliable?
My family has used Cox internet for years, but we never seem to have reliable service. I honestly don't know why we've stayed on so long. We've done troubleshooting and tests and every one of Cox's recommended tips, but nothing sticks. In the past five years, we've replaced routers 4 or 5 times and we've changed modems 1 or 2 times. Within the past few years, it's gotten really irritating. With one high school student and one college student constantly trying to do homework, we really need wifi. It used to just go through spurts where it would work fine for a few weeks, then go crazy and quit for a day. Recently though it's almost unbearable. At least once a day we have to unplug the router and modem and restart them because they stop working. I finally decided to try posting on the forum because today we've tried restarting 6 times and it only works for about 15 minutes at a time. I've read tons of articles and forum posts, but they all offer the same few pieces of advice, and none of it is working. I'm still not sure if it's the router, modem, Cox, or maybe even the weather because our service is extremely unpredictable and nothing is working. I don't know what to do and no amount of Google searches has helped.2.3KViews0likes1CommentNo internet
yesterday, Saturday, cox service apparently out in my area and said so on website. Now, Sunday, still out and no recognition of this on website. router internet and connect lights out. Is coverage still out in area code 89107? Is there something wrong with my router. Need internet for business.1.3KViews0likes1CommentNO PHONE DONT CARE.......
I JUST WANTED EVERYONE TO KNOW HOW BAD THE SERVICE IS WITH COX . WATED 2 DAYS TO GET MY PHONE REPAIRED THEY FIXED IT AND ITS BROKE AGAIN. THEY SAID THEY COULD NOT COME OUT UNTIL TOMARROW.... COX DOESNT CARE ABOUT ITS COUSTOMERS...... ITS ALL ABOUT THE MONEY...7.5KViews0likes6Comments