Unplanned Internet Outages
These internet outages are out of control. I pay about $5.15/day or $0.21/hr for CONTINUOUS internet service. I should be credited for every hour that service is interrupted. This would be an actual fair transaction and help me pay for all the extra cellular data I have to use to continue to work from home during the 5+ disruptions per month. I don’t want to hear that you understand my frustration or that I should reach out for assistance. What I want is a solution to the problem and a credit on my bill.
Terrible Customer Service by Cox
I'm usually not the type of person to go out of my way to write a negative review but Cox by far has one of the worst customer services I've experienced and need to step up the game. Background context is I have a fiber Internet with Cox and on Wednesday (3/5) while I was working from home the Internet went out on me in the morning. Upon numerous attempts to power cycle/reset the fiber box and researching into the issue, I realized that there was a fiber ONT issue which indicates a problem with fiber connection or a loss of signal. While I was annoyed that I had to use my hotspot wifi for the time being, I was able to get a field technician scheduled to come to my house today (3/6) in the afternoon 3-5pm window. Unfortunately, I don't have the luxury to work fully remote and my commute is quite far so I excused myself from work early to get to my house as soon as possible but I received a notification that said my appointment was cancelled. I was flabbergasted since my understanding is that Cox technician will always give you an advanced call prior to arrival so I gave a quick call to the customer support and found out that the technician came to my place early and left a note that they gave me a phone call and waited for 20 minutes which I never received. Now, the customer representative says I have to reschedule my appointment to a different date which is going to be this Saturday (3/8) just for them to look into the issue. This is extremely frustrating as a customer and I'm displeased by the fact that the field technician doesn't even follow their own policy. How the hell am I supposed to know you are arriving to the place early when you don't give me a call in advance? Are we supposed to be a prophet now? Now I have to pay premium this month to get an additional hotspot wifi data for the next 3 days which Cox obviously won't care about. Please step up your game, Cox.
Daily Internet Issues!
We have had horrible Internet service from Cox. Recently upgraded to the 1GB go faster (whatever it is called) with unlimited data under a promo Cox was having. Since then I can count on no internet - or spotty internet with freezing live streams and/or complete drops in service DAILY for about a month or so since the upgrade. I verified my modem is listed by Cox as a supported device for their service & this plan. Speed Tests when it is working have never shown above 70mbps - usually it’s more in the low to mid sixties. I have rebooted & reset everything! My modem, my router & my extender. I can barely get a signal standing in front of the router. All WiFi components work but cannot connect to the internet when my modem is showing all is well. Cox of course shows no problems in my area but a couple of times I’ve spotted a cox van doing something a street or so away….once even in my neighborhood. Any ideas on how to fix this? I’m at a complete loss and beyond frustrated! One glance at these forums and the consistently high percentage of internet service complaints regarding Cox internet on Download Detector has me wondering if I would keep what’s left of my sanity trying to trouble shoot this (if you e ever tried to deal with Cox technical support or customer service you know what I mean) or if I’m better off canceling service all together & going with another company that does fiber connected internet? It would seem that is what multiple households in my area have been switching too….might be worth it in the long run?
Internet Down Two Days in a Row
This is the second day that the Cox internet in my neighborhood has gone down for over eight hours. It also went down yesterday for a while and the only saving grace was that I was so busy, I wasn't able to get home until it was turned back on after 8pm. What the heck is going on? What is with all of these outages?
