Internet Outages, periodic, Ranging Errors
I would appreciate any insight or solutions to the periodic loss of our internet connection.
Over time this has occurred “every so often” and months can go by without this occurring. When it does occur, like recently, it happens two or three days in a row, usually on a weekend. (example: Fri, Sat, Sun, Tues, and last weekend, too). Sometimes the internet reappears in 2, 5 or 10 minutes, or if I am really PO’d, I reboot my modem.
Rebooting the Modem usually, but not always, restores the connection. During the ‘out’ time, the modem happily shows the correct amber and blue lights, like it’s perking along just fine; it isn’t. Also, during the ‘out’ time, my internal network is fine: I can see all of my devices and computers, etc. So it seems NOT to be an issue with the Router…?
When this occurs, the Modem log is filled with more than a dozen successive by the second, 3-Critical R02.0 and R07.0 Ranging Errors.
After I do reboot the modem, the Log page is mostly blank, and if I think to look at it in a week or month, it’s still basically blank until the internet lost issue happens, and the log gets filled up again with a page of these 02 and 07 errors.
During my recent CHAT with Support, they said, “Oh, your signal is bad” - (I didn’t correct the tech by pointing out that it is YOUR signal that’s bad….) “I’ll reset your Modem. (ok, that works).
Also, if anyone has the info, I’d like to know if there is a difference between when I take off power and then reboot my Modem, or when Cox central office Resets it, like today.
Thanks for any info the Cox Support Team or the Forum Experts can provide.
Cox San Diego, North
Motorola SB6121 (not too old)
Netgear R7000 Router