Terrible Customer Service by Cox

I'm usually not the type of person to go out of my way to write a negative review but Cox by far has one of the worst customer services I've experienced and need to step up the game. 

Background context is I have a fiber Internet with Cox and on Wednesday (3/5) while I was working from home the Internet went out on me in the morning. Upon numerous attempts to power cycle/reset the fiber box and researching into the issue, I realized that there was a fiber ONT issue which indicates a problem with fiber connection or a loss of signal. While I was annoyed that I had to use my hotspot wifi for the time being, I was able to get a field technician scheduled to come to my house today (3/6) in the afternoon 3-5pm window. 

Unfortunately, I don't have the luxury to work fully remote and my commute is quite far so I excused myself from work early to get to my house as soon as possible but I received a notification that said my appointment was cancelled. I was flabbergasted since my understanding is that Cox technician will always give you an advanced call prior to arrival so I gave a quick call to the customer support and found out that the technician came to my place early and left a note that they gave me a phone call and waited for 20 minutes which I never received. Now, the customer representative says I have to reschedule my appointment to a different date which is going to be this Saturday (3/8) just for them to look into the issue.

This is extremely frustrating as a customer and I'm displeased by the fact that the field technician doesn't even follow their own policy. How the hell am I supposed to know you are arriving to the place early when you don't give me a call in advance? Are we supposed to be a prophet now? Now I have to pay premium this month to get an additional hotspot wifi data for the next 3 days which Cox obviously won't care about. Please step up your game, Cox.