Router (CGM4140COM) not properly negotiating 1000mbps link speeds with Ethernet connected devices.
Devices seem to keep negotiating 100mbps link speeds when they are gigabit capable. Problem only started to occur for the past month or so. Current fix is to just replug/restart the networked devices until it properly negotiates to gigabit link speeds. Have one device hardwired with a CAT6 cable, and two others via a switch (Tenda SG105)
Since Cox never gives me the internet speeds I pay for, will they go down if I downgrade my service?
Title. I pay $100/month for 150 Mbps but never does it get any higher than 25, no matter when I speed test it. I connect straight to the modem via ethernet and can have no other devices and Since my current plan is "up to" 150 mpbs but Cox refuses to provide service close to that, can I just downgrade to the 50 Mbps plan without any change in service, or will they just throttle my internet even more?
Sporadic modem drops
I have been experiencing short term (~30 second) disconnects with my modem (Arris SB8200), and have been unable to track down the exact issue. An example of the disconnects can be seen through ping plotter:https://imgur.com/a/QgiFiVi I am also getting a large amount of Dynamic range window violations when looking at my modem event log:https://imgur.com/a/R2bVNrU I'm unsure if it could be related to the downstream and upstream powerlevels, as I haven't found any concrete cases that would show this is the problem (the power level dump is in the attached pastebin):SB8200 power level status I have seen this issue occur across multiple PC's, multiple CAT cables (CAT5e and CAT8) and multiple modems (This issue was evident with the provided panaromic modem/router). I have also tested by directly connecting to the modem, and by connecting via router (Netgear r6700v3). If I am connected via router, I see ~30% packet loss between the router and modem. Now, for the strangest part imo, is that if I am using a VoIP program (i.e Discord) while this occurs, I am able to receive all audio in the chat, but no one is able to hear me. I am not able to do much in terms of working with the RG6 coming into my home, as I live in a second floor condo and can't find where the cable is actually coming into my house (checked all rooms as well as the attic), so I'm unsure of the actual configuration of splitters throughout the building. I would love to hear any input as to what might be the issue, or if any steps could be taken to troubleshoot further
Cox Customer Service Complaint: Gryphon Router
I picked up a new router at 3:00 pm on 09/24. I talked to Cox cable online chat prior to buying it, and they told that I would need to enable bridge mode on my wifi. So I get the router, had to follow the instructions to enable bridge mode. I go to the IP Address, Admin Tool -- turns out the login info. isnt the default login. I go on online chat for another 3 hours, where they try to troubleshoot and change the password. No one had any idea what they were doing. They told me to call a technician, after I wasted 3 hours. I had even asked if it would be better to call instead, they said no. So I end up calling anyways, I called 2 times on my cell phone, disconnected after 5 minutes, each time. Called another few time on the home phone, disconnected. Luckily, one service rep was able to help me do a hard reset for 90 seconds and I was able to get the login info to enable bridge mode. I spent another hour on customer service just for them to tell me there was an outage in my area and that they couldn't help me until it was done. So I waited till it was over, tried connecting the router, yet it still was unable to connect. SO I call again, talk with a service rep, she tells me to reset it, it doesn't work. Tells me to call a technician, tells me I'll get charged $75 if it's not Cox's problem... that I had to pay $10 a month to avoid this. No help, at all. I hung up, spent the next 3 hours trying to to disable bridge mode... FYI the Ethernet cable said it had no IP address. Finally I figured out to hard reset the WiFi. It worked, I disabled the bridge mode. You know what, I plugged the router into the modem, and it worked perfectly. I wasted 10+ hours following Cox's instructions, and no one is properly trained to give me the correct information. 10 hours when all I had to do was plug it in to the back of the Modem. I am being appalled by your customer service.