Error message XRE 03059
Hi, since the cox outage June 8, 2021 we have not been able to access all of our channels. This is truly frustrating as we pay our bills in full every month. If this is not resolved soon I would like a credit on our bill. Please help resolve this issue.1.4KViews0likes0Comments
Internet always messing up and contour box
So today I received a message from cox saying they had a service issue and they were fixing it. Hours later I received another message that said the issue was resolved. Well I have unplugged my internet and contour box and nothing. It makes me angry that when you are talking to a representative about how your things were working fine before the issue and they say they are going to charge you $75 to send out a technician. Firstly I've been with Cox for years. Secondly why would I give Cox money to fix a problem that they created and why are y'all charging ppl to fix the service we already pay way too much for in the first place. Help me to make this make sense! I shouldn't have to work all day just to come home and look at a wall for nearly 2 days before a "technician" can come out.781Views1like1Comment
TV channels
Half of the tv channels we pay for will not come in, we get nothing but a black screen, other channels always say temporarily off air. We have had a tech come out and the channels came in for about 24 hours after that it was back to the same problem. Anyone have any idea what the cause of this is.1.1KViews0likes1Comment
unable to view channel 8
Roanoke VA, 24014 Channel 8 which is FOX is always temporarily off air. I have reset receiver which corrected premium channels, but some the non premium are still showing TOA. What are your thoughts? These are channels that are paid for and not getting the service. If you are able to see the issues with the channels before I reset the receiver, please let me know what the issue was. is there a possibility for some credit to my bill?Solved4.5KViews0likes11Comments
Multiple TV channels & on demand not working at all.
Several of my channels give me error codes and haven't worked since I've had the service. Some of them work every now and then but rarely. A few months ago my Cox on demand function stopped working altogether won't even open the main screen. I've had a service technician come out about the random channels not working but was unable to figure out the problem.The technician had mentioned something about a possible filter on the box outside but couldn't get to it due to a tree? When the On Demand issue started i dealt with customer service over the phone for sometimes hours and brought me through tier 1, 2, and 3 of problems with still no resolution. Tired of paying full price for half the service. Any help would be appreciated.1.7KViews0likes1CommentChanging cable box
I recently had cox cable installed, I was ready surprised when I saw thecable boxes they installed. They were the ugliest boxes I have ever seen but I honestly could get past the ugly and very old look of the boxes. The problem is that they reboot all the time, some channels never work and channels I don't have appear on my channel list making it confusing to find out which channels I can look at. I have the Scientific Atlanta CSH824H. I've seen that many people have issues with these boxes, I was just wondering if cox does not have any other more updated box? When I log into my account above the model of my cable box appears another box image which is apparently the Cisco 8742HDC. Can Cox provide that box? Scientific Atlanta - CSH824HSolved9.3KViews0likes13Comments
I have to pay for service that is not provided... what a scam!
After they switched over to the "NEW" and NOT improved service (digital, I think) I could not watch a whole program without it going out several times during the show time. I also LOST all of the channels that I had previous to that and when we inquired about it, they had no answer. They also recommended restarting it. So we restarted, and restarted and finally gave up, as it didn't do any good. I called, stopped by to talk to someone, called some more....... The whole time we were paying an outrageous bill for "service"? and there was no service. I had to constantly re-boot the computer to use it. Finally....... they sent someone out! I thought I would be able to watch TV! NOPE! He just gave us some jibber jabber that didn't make any sense and then added $$$ dollar signs to our bill if we wanted it "fixed" and he left us to our non service/but full payment status! That was the final straw...... I stopped paying (since I had no service to pay for) and now they are sending me bills like crazy "after" shutting me off! When will we get "choices" for services that actually work? It seems that we are dealing with a "Monopoly" (which is actually illegal).... Since they don't offer another "comparable" service in our area, we are stuck using COX or nothing...... Either way is pretty much the same results. The only difference is that we pay over $150 a month for Little to nothing with COX and the "complete nothing" is FREE...... Am I disgusted???? Oh, *** no! It's waaaay beyond that!1.3KViews0likes1Comment
TV Channels Missing
For the past month our TBS channel (OKC channel 731) has not worked. The non-HD channel 62 works.. but HD 731 does not. We called the first time about 3 weeks ago.. and after running all of the tests they could not determine what was wrong. We were supposed to have received a call within 24-48 hours and did not. I called again a couple of days ago.. they ran more tests, had us check physical connections etc.. nothing helped. While we were waiting on the testing they were explaining the Contour and home phone bundling they were wanting us to "upgrade" to. By the end of the call, we had not signed up for the additional stuff and there was still no explanation for the missing TBS station. Now, FOX News and CNN are missing as well. Part of me feels like they went "missing" because we didn't sign up for their additional services. But I'm sure that's ridiculous. Has anyone else had this issue? Cox - if you're reading this - is there really no way we can get our channels back? I was told the channels would "definitely return" if we got the new contour box. But I really don't want to feel like I'm paying a ransom.3.1KViews0likes3Comments
All Digital Conversion
I was under the impression that if I had a digital television that I would be able to get digital stations on the television without having to have a "BOX" of any kind? I read the information about the "MINI BOX" and decided that I would not need it for my digital television. My interpretation was that if you had an old analog television you would need the mini box. Did I misunderstand what this conversion really meant?1.4KViews0likes1Comment