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Ocallee's avatar
Ocallee
New Contributor

TV channels

Half of the tv channels we pay for will not come in, we get nothing but a black screen, other channels always say temporarily off air. We have had a tech come out and the channels came in for about 24 hours after that it was back to the same problem. Anyone have any idea what the cause of this is.

box
Cables
channel scan
channel selection
channel skip
channelskip
COXFail
CoxTechSupport CoxRefusesToFixCalleRidOnTV 2yearsBrokenCalleRid CoxCallerIDisWorthless
disappointed Upset No Channels

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  • CarolLM's avatar
    CarolLM
    Former Moderator

    Hi, I regret hearing of the issues you're experiencing with your video service.  Please send a Twitter DM, Facebook PM or email us at cox.help@cox.com with your complete address and account name.  We'll take a look at your account to see what's going on.  Thanks,