Recent Discussions
Intermittent Email send/receive failures with POP3 - Again, for weeks
I posted this a couple weeks ago, have received no responses, and discovered it was deleted. So I'm posting it again. Don't delete it again...please solve it. For the past few weeks now, I've been experiencing the infamous & intermittent email send/receive failures, like many other customers in these forums have reported. My system specs: Windows 10 Pro x64 MS Windows Defender active, no other security packages MS Outlook Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several weeks, my various Cox email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating: ------------------------------------------------------------------- "Task 'myemailaddress' - Receiving' reported error (0x800CCC92 or some other error code) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day with all my Cox email accounts...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for the past few weeks now. I don't bother calling Support about this because they usually blame Outlook and do nothing. It's not an Outlook problem. Everything works great, when it works...then this sudden issue pops once or twice a year, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. In the past, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. This happens regularly, so please Cox...don't ask the usual questions about using Webmail, trying another computer, etc. We know, and you know, this has been a persistent, recurring issue with Cox email accounts for many years and these suggestions don't work or fix anything. Usually, Cox Support hems & haws and says they're working on it...or they wrongly blame Outlook...and nothing gets resolved. After repeated complaints to report the issue, they'll usually reset or do something to solve the issue. So I'm adding my issue & complaint here to be resolved also. Please fix this email issues ASAP. Thank you.
Not getting advertised speeds?
I recently upgraded from preferred internet to the premier service. However after resetting my modem I am still receiving my old speeds of 50mb. Can anybody from cox assist me please? My modem/router model is the netgear N450 which says on the cox approved modem page that it is capable of the premier service.
Malicious Phishing - WARNING
Dubious intent is Phishing for Cox user ID's and passwords. BE WARNED Malicious Sender: INFO From: Cox Online [mailto:syschasebank@comcast.net] Sent: Saturday, March 04, 2017 10:26 AM To: Undisclosed-Recipients: Subject: Account Alert Subject line : ACCOUNT ALERT DO NOT CLICK THE LINK !!!! Body of the message: Cox needs to be aware of this and warn their clients of this malicious phishing. Clicking the link will redirect you to a software sniffer that will capture your user name and password and may also install malicious spyware on your computer. I hope this is helpful
Cox email request
Dear Valued COX Customer, Thank you for using cox Online . We have recently upgraded our server to the new Secure Socket Layer (SSL) to enhance our online services. Please follow the link below to start your validation process. You are required to click the link below to validate your account information. Click Here Sincerely, Thanks for choosing cox Communications Is this a legitimate request
Mail for Windows 10
Dear Madam or Sir: I hope you are doing well today. Today, something significant happened to my client application called “Windows Live Mail”, where I am no longer able to check my domain @Cox.Net email account. I called the Cox Communications Help Desk and we decided I would need to figure-out how to configure “Mail for Windows 10”, since it is new and everything was working fine on the Cox Communications email servers. In addition, I am able to login at Cox Communications “My Connection” and check my domain @Cox.Net email account along with “Personalized Folders”. Please feel free to share with the Cox Communications Help Desk the following settings for configuring “Mail for Windows 10”. 1) Open “Mail for Windows 10” in a small window. 2) Open operating system Windows 10 “Settings” in a small window. 2a) Click “Accounts” 2b) Click “Email & App Accounts” 2c) View “Email, Calendar, and Contacts” 2d) Click “Add an Account” 2e) Scroll Down & Click “Advanced Setup” 2f) Click “Internet Email” 2g) Enter Email Address = AccountName@Cox.Net 2h) Enter User Name = AccountName 2i) Enter Password = {@Cox.Net Password} 2j) Enter Account Name = AccountName again 2k) Enter Send your message using this name = Mr\Ms. YourName 2l) Enter Incoming Email Server = pop.cox.net:995 2m) Enter Account Type = POP3 2n) Enter Outgoing (SMTP) Email Server = smtp.cox.net:465 2o) [CHECK] Outgoing Server Requires Authentication 2p) [CHECK] Use The Same Username And Password For Sending Email 2q) [CHECK] Require SSL For Incoming Email 2r) [CHECK] Require SSL For Outgoing Email 2s) Click “Sign-In” 2t) Click “Done” Now I am able to check my domain @Cox.Net email account. However, I communicated to Microsoft Corporation that I am not able to import “Personalized Folders” or “Contacts” from my domain @Cox.Net email account as of 1/23/2017. Would you please tell me how to import “Personalized Folders” or “Contacts” from my domain @Cox.Net email account? Thank you, for your time and consideration of my request. Respectfully,
Microcells Won't Connect Through Cox Network
I have three Microcells in our home. They allow us to have a cell site in our home using the internet connection. Microcells are made by CISCO and they're pretty much "plug and play" units - you plug them in to the internet, and they bring your cells phone full bars, etc. These microcells have been here in our home for 4 years with very little maintenance - ATT replaces them if there is a problem. There has been no changes in configuration or hardware in our home in the past 2 years. Yesterday they stopped working. Our internet was the first suspect because what would affect all units at once? But our internet tests rock solid, no jitter, plenty of speed. We also thought well perhaps the Netgear CG3000DV2 router changed but we tested it and Cox says it is OK. We spent hours working with ATT troubleshooting the units - restarting them and attempting to reload the software from the ATT servers but the units just cannot contact the ATT server. So we looked into the ports they use. They use 123, 443, 500, and 4500. It appears from speaking to ATT that port 4500 is where they do the remote management and download of the software including updates. And we checked these ports on our router. All ports on the router are open. So now we know that the problem is most likely port 4500 being blocked but not inside our house. I have called Cox and explained the problem and asked for help. I know that Cox is more equipped to solve this problem than ATT because they are only able to help with devices - they will send me replacements for free but I know that won't fix my problem. I reviewed the ports that are blocked by Cox for "policy" - that means that they have a policy for instance of not allowing people to host a file server or web server at their home - they block those ports by policy.4500 is not one of the ports they block by policy. So how can I work with Cox in a manner that would get them to help me find the problem? Does anyone have any insight into how to solve this complex problem? The problem definition is simple - Cox is blocking port 4500 somewhere and I need their help to find out where." I have gone through a lot more troubleshooting and verification than I have listed here so just ask and I'll tell you if we've done it.
90% + Packet Loss & Rubberbanding, Lag Spikes, connection losses to multiple game servers and streaming clients
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 10.0.1.1 - 0 | 600 | 600 | 0 | 18 | 334 | 0 | | 10.75.168.1 - 0 | 600 | 600 | 7 | 28 | 331 | 9 | | ip68-4-11-184.oc.oc.cox.net - 0 | 600 | 600 | 7 | 29 | 350 | 10 | | ip68-4-11-16.oc.oc.cox.net - 0 | 600 | 600 | 8 | 27 | 377 | 14 | | 68.1.1.61 - 0 | 600 | 600 | 10 | 33 | 373 | 10 | | xe-7-3-2.edge2.LosAngeles9.Level3.net - 0 | 600 | 600 | 10 | 34 | 360 | 13 | | 4.69.133.202 - 95 | 600 | 35 | 16343 | 20149 | 22510 | 17372 | | 192.205.37.145 - 0 | 600 | 600 | 13 | 44 | 374 | 18 | | cr1.la2ca.ip.att.net - 0 | 600 | 600 | 13 | 38 | 368 | 17 | | 12.122.90.33 - 0 | 600 | 600 | 12 | 33 | 316 | 13 | | No response from host - 100 | 600 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com ) Here is a sample of a 20 minute test to a blizzard server while playing overwatch. 95% packet loss to the specific IP. Multiple calls to cox with no resolution. Not even an offer to change my route. I was told that the department in charge of fixing my issue is unreachable by me as a paying customer and as well as the employees of cox not being able to contact this so called department about my problem. Super frustrating that the phone representatives take us paying and knowledgeable customers as idiots and claim that there is nothing they can do to resolve an issue multiple people are having. This is a last chance effort on my part to see if someone is smart enough to help me with this issue as I have been a loyal customer for several years.Cox website
IE is by far the worst of the BIG browsers, yet the Cox website requires customers to use it in order to take advantage of all online account services...one would think that there would be wall to wall IT experts employed at Cox advising how moronic that is....guess not. ...........AND the website still supports IE 6, lol...for the 3 people that still run IE 6 ............amateurs!
Intermittent multiple internet connection issues
I've had two tech visits and a half dozen calls to support. My issue is that we lose our internet connection. We have a fairly new ASUS router and that stays up and we get the little exclamation mark on our connection icon. Sometimes it blips off and will come back on itself. Other times we have to reboot the modem. The modem shows the Online LED as green. Our modem is the Cisco DPC 3010. Could this be going bad? First tech replaced all connectors inside, removed an unnecessary splitter, and replaced connectors on side of house as well as street junction box. Second technician added a filter on the modem connection. We are still having issues. Can anyone help?
