Node Split progress inquiry.
Arris SB6190 modem, Windows 7 x64. Ultimate Tier 200/20. Roanoke County - Virginia Signal levels are all good on the modem just half the speed + packet loss/latency in video games during peak hours 5/6pm - 10/12pm after that the speeds return to normal. I can still watch netflix, browse, and do general things at half the speed sometimes lower like 60mb. Playing any sort of video games that require low latency is out of the question. Nothing running in the background like netflix or any other streaming services, etc. Scanned computer for malware/viruses with eset - nothing. Tried direct connect from modem no router in-between same results. 12/29/2015 - 10PM 12/30/2015 Midnight 1/1/2016 - 10PM 1/2/2016 - 2amish ( When the internet speeds go back to normal) 1/2/2016 - 5pm 1/2/2016 - 7PM 10pm 1/2/16 Tracing route to google.com [74.125.224.96] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms [192.168.1.1] 2 33 ms 33 ms 27 ms 10.64.248.1 3 36 ms 30 ms 30 ms 98.172.172.206 4 402 ms 17 ms 34 ms ashbbprj01-ae3.0.rd.as.cox.net [68.1.0.214] 5 100 ms 22 ms 42 ms 68.105.30.118 6 51 ms 15 ms 17 ms 209.85.252.80 7 136 ms 143 ms 137 ms 72.14.236.152 8 177 ms 155 ms 166 ms 72.14.232.71 9 55 ms 65 ms 61 ms 209.85.247.4 10 62 ms 56 ms 59 ms 72.14.238.83 11 91 ms 89 ms 93 ms 216.239.40.8 12 87 ms 89 ms 91 ms 209.85.247.0 13 81 ms 89 ms 91 ms 209.85.250.245 14 86 ms 95 ms 111 ms lax02s19-in-f0.1e100.net [74.125.224.96] Reopening my old thread since I cannot get a clear date of my node split. First was by march the 30th then April 30th. Every single night I sit around 15mb down with high latency and can barely watch basic low definition youtube videos. When summer hits the internet will be totally unusable since it's been confirmed a node split is needed. I'm connected directly to my internet with a Cat 6A ethernet cable. Believe me I've been through all the steps over and over. I see most areas have been upgraded to 16 downstream channels while the roanoke area remains at 12 down stream channels. Modem Levels SB6190Solved7.8KViews0likes21Comments
Cox service is making me lose my hair!!!
UPDATE 2/7: today the internet went out andas usual it happened in the same time like before. UPDATE 2/6: so I had a tech come in on Thursday [2/4] to look at the "issue" and they said that it was the POE filter and the splitter that was installed on the main line that's causing the disconnections. They said it was not up to spec with their network. Okay so they replaced it with their own as well as replaced the coax cables that's connected from the outlet to my modem. Today [2/6] I've now experienced a disconnection for 10 mins instead of a mere 1-2 mins prior to this "fix". So I pretty much spent $100 of my money just to get a worse network experience. I, and others in my household, rely on your network 24/7 not just for leisure but also for workand cannot have interruptions this severe. I am now contemplating on reporting this to the FCC the more issues I experience. I've been having issues everyday at the same timeframe with my gigablast. I've never had an issue before but so far it has started on the 2nd week of January to now and it had only worked without issue for two days straight last week.. My network connection would cut off multiple times around 11am-2pm everyday and whenever I ask assistance they would always tell me that they'll send out a tech to check my connection. I've factory reset my modem and router a million times, switched over to another coax port in the house, have tried having a direct connection from the main line to one coax port (no splitter), I've done having direct connection to the modem and all these steps have not resolved the issue. The website says that there are no outages, maintenance, service interruptions whatsoever but there clearly is. It seems Cox isn't as responsive unless it about bill pay. Customer Support would always pull a "let's have a tech come in to check your connection", no my connection isn't the issue, the residents in the vicinity is having the issue andCox doesn't seem to understand that. I've asked multiple times to check the main line that goes in our area but no one is sent to check it. There are multiple reports even on Downdetector of the same issue I'm experiencing.3.4KViews1like14Comments
Upload connections and streaming to twitch
Ever since the weekend of the superbowl I have been unable to properly stream gaming content to twitch. I am able to watch streams with no issues and browse sites during these stream issues. I have made contacts to both Twitch and Cox and was informed the issues was most likely on my ISP. Out of frustration I also tried streaming to youtube gaming and got the same issues. My computer is more than capable of handling streaming as I had done so months before the super bowl. Currently I am at a loss after contact support and speaking to level two support being told there is no issues when clearly there is. I have a tracert attached to show my results below. Please any ideas or help for this would be appreciated as this new found issue has become overly annoying. TRACERT: Tracing route to live.twitch.tv [199.9.252.254] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 6 ms 8 ms 7 ms 3 13 ms 13 ms 9 ms .26 4 7 ms 8 ms 8 ms 248 5 20 ms 20 ms 21 ms langbprj02-ae6.0.rd.la.cox.net [68.1.5.139] 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.2.9KViews0likes4Comments
Unstable Internet and Packet Loss (8 Months)
I have been dealing with this issue for coming up on 8 months now. I called back in January about massive packet loss. The rep I spoke to basically said that it could be the modem. I did not believe this to be an issue but decided to look up the modem I had at the time and found out that it had a Puma 6 chipset which can cause issues with online games and other issues, so I decided I might as well replace it anyway. Went out the next day and spent a little over $200 on a new modem. Called and got it updated to my account and still experiencing the same issues. At this time I then start experiencing issues with internet outages and unstable internet connections. Mostly my upload will not be consistent and will eventually just zero out and lose connection but running a speed test will show that I am still getting about 30mbs up. This mostly happened at night until early morning until around 9AM then go back to being mostly fine throughout the day. I call again and they suggest sending a service tech out. The tech comes and tests my hardware and finds no problems but suggested replacing the line in the wall and that could be the issue. Issues is still not resolved. Call again and they send another service tech out and again is not able to replicate issues since they come after the issue clears up. They suggest replacing the line that runs from the house to the box in the front yard. Ok. They replace this and still the issue is happening. I consult with a friend that now lives in Germany that does live streaming for a living and told me that he dealt with this exact same issue before he moved and told me that it is a problem with the node and I will need to keep calling and harassing Cox until they come out and fix it because getting them to escalate anything is a pain. At this time I notice that there have been multiple Cox trucks out in my area by my house just down the street over the months and have had 2 internet outages completely that Cox was aware of. I have had other techs out at least 1 per month at this point. I call Cox again and tell them that I am still experiencing the same issues but now the issue is starting to get worse because it is happening earlier in the day. They tell me again that they need to send another service tech out. I tell them that they have already sent multiple to the house and they never find anything or do anything that makes any difference and want to get this escalated and taken care of and that they need to come look at the node. The rep informs me that the only way that they can get this escalated to someone that can come look at the node is to have 3 service techs out within the same month and that the service tech needs to be the one to escalate it to that point. They schedule the tech to come out again and he says that he does see the packet loss and was working with someone in "engineering"? (I believe that was the department he said) and that he would get this escalated and that they should be reaching out to me within 24-48 hours. 2 Days go by and I have not heard anything from Cox. I call them to get the details on if they have come out and was told that they have come out but wasn't told what they had done. I let a few days go by and still experiencing issues. The internet is worse than ever. My connection is not stable at all. My upload will fluctuate constantly and will eventually 0 out and just give up. Packet loss is worse that ever upwards of 50-60 percent. I call Cox again and ask to speak to a manager. She tries to get me to tell her what is going on but I do not want to have to repeat myself to her then the manager. I then have to tell her what is going on and that I need to get this issue resolved. She sounds like she is consulting with someone on her end since she is pausing a lot and then tells me that she will get the issue escalated with her supervisor's help. 2 more days go by and I don't hear anything from Cox. I call Cox again and demand to speak to a manager. I get to a manager and explain everything that I have been going through. I tell her that I called and was told that my issue was getting escalated and that there should be a ticket for it. The manager tells me that they opened the wrong type of ticket and that the escalation had been cancelled. I do not have her name but this manager was very nice and professional and actually sounded like she knew what she was talking about. She got my issue escalated and scheduled them to come look at the node FINALLY and the tech was out the next day. I even saw the tech and know where the node is now. A week goes by and within this week it seems that everything has been resolved. Some packet loss here and there but Its nothing terrible like it was. Upload was solid as well and no issues. Then all the sudden everything starts coming back. Upload is completely unreliable and unstable. Again the upload will completely zero out and just give up and packet loss is back. The issues I am experiencing are happening all the time now. The packet loss is constantly happening and the upload is never stable. I work from home and upload very large files and do streaming on the side. The files I upload will time out and eventually fail and streaming is constantly dropping frames and will eventually disconnect from Twitch. I call again and inform them that the issue is happening again. I have to explain everything to a rep and am told that they will get my issue escalated. I ask to speak to manager/supervisor. They transfer me over and the supervisor tells me that the previous rep is now getting it escalated and should be here on Monday 7/29/2019 and that I will not have to be home for this. Today is 7/29/2019 and at 6:30PM I have not noticed any Cox truck down my street and they did not leave a thing on my door letting me know that service was done. I call Cox for an update and speak to a rep that informs me that a ticket was open but can not inform me when they will be out and was scheduled for today. I hang up because that is not an acceptable answer. I call again and ask to a supervisor/manager. (I know at this point that Cox's Tier 1 reps are almost worthless and cannot get the information you need for anything you follow up with) The supervisor explains to me that they opened a ticket that will go no where because they are not able to escalate tickets to that department. The rep I spoke with is Brittany 6773. She informed me that to get this properly escalated that she needs to send a service tech out. I tell her I do not want any service techs to come to my house anymore because they do nothing and they typically say they do not see an issue. She informs me that she will re-open the ticket I had before when they came and looked at the node and will follow up with me tomorrow. I am now waiting for this to see if it eventually goes through. My experience with Cox has been completely miserable. It has been 8 months and I am still dealing with the same issues and nothing has been resolved. They have only credited me $100 dollars which doesn't even cover a full month and all I have is internet service. I pay $86 per month and another $50 a month for their unlimited data plan. Which Cox should not be limiting data in the first place. I have been lied to 2 times and have been told that an issue was escalated and will be taken care of to find out that the ticket was escalated to the wrong department. I have had MULTIPLE techs come to my house to do basically nothing because anything they do does not effect the issue in anyway. I have called and had to explain my situation so many times to these reps and supervisors which always try to up sale to a higher plan or a business account which even if I did it is still going through the same node and will still be experiencing the same issues.I have also been told that they can not credit me anything until the work gets done and the issue is resolved which I know they are not going to credit me the last 8 months of the same issue. I am completely at a loss at this point and do not know what else to do to get Cox to fix this issue with the packet loss and unstable connection. I am extremely frustrated and thinking at this point of just switching to Century Link and seeing if their lower speed connection will at least be stable enough for me to use my internet... I have lost so much time and I am sure have cost COX quite a bit of money to have all these techs sent out and take up the time speaking to reps on the phone but they do not seem to care about their customers. I have to deal with someone different every time I call them and explain my situation to them every time. COX has not helped me with my issues with their service and at this point do not believe they will.2.7KViews0likes5Comments
Error with cable modem any help would be great SB6141
Jul 03 2016 18:51:04 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jul 03 2016 18:51:04 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:22 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot from GUI/Configuration page ;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Jul 01 2016 18:49:00 6-Notice D106.0 DHCP Renew - lease parameters tftp file-^1/59AE52DC/DEF001 modified;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 29 2016 18:24:01 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 28 2016 06:48:55 6-Notice D106.0 DHCP Renew - lease parameters tftp file-^1/59AE52DC/DEF001 modified;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 22 2016 14:49:40 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 22 2016 14:22:46 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:46 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:46 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:20 4-Error U101.0 TCS Fail on all Upstream Channels;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:20 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:05 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:05 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:04 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:00 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:47:59 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:47:59 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:47:59 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0;2.7KViews0likes2Comments
Game rtt and packet loss
I've been having problems across all Blizzard games. I get major rubberbanding and packet loss. My ps4 version of Overwatch runs just fine. It has something to do with a hop somewhere in Dallas. I've tried contacting Blizzard about it and they tried to fixed it, but they said I'll have to contact Cox. Please help me fix this, as Cox has been nothing but terrible the entire time I've been with them. Tracing route to 24.105.40.197 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.0.1 2 * * * Request timed out. 3 961 ms 10 ms 7 ms 100.122.224.250 4 14 ms 13 ms 17 ms 100.122.224.186 5 11 ms 11 ms 31 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 6 33 ms 28 ms * dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. ----------- Tracing route to 24.105.43.25 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.0.1 2 * * * Request timed out. 3 8 ms 7 ms 12 ms 100.122.224.250 4 14 ms 14 ms 13 ms 100.122.224.186 5 11 ms 10 ms 28 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 6 36 ms 30 ms * dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.2.4KViews0likes4Comments
Internet intermittent service
Hello, I have been having my internet drop like clockwork anywhere from 10am est to 1pm est. Someone please help me understand why is it that I pay $100.00 a month for internet delivered via cable and for some reason it is constantly dropping. As many of your customers are in a telework situation, this is clearly an unacceptable situation. I have had my router replaced and contacted customer service several times only to have my account credited. A credit does not solve my issue, as myself and my spouse rely on this service for our careers. The service has been so terrible I would fire Cox if it didn't have a MONOPOLY on my area. Please, please help me understand why my service is constantly interrupted for seemingly no reason at all. Worse, my neighbors whom all receive service from the same distribution box have been having similar issues, and have been filing complaints. If this continues to happen I will be forced to cancel my subscription to Cox and acquire a mobile hot spot device from one of your competitors. I will then encourage my entire community to do the same, as they have all had the same issue.2.3KViews0likes10CommentsConstant T3 Timeouts (Tulsa, OK)
Suddenly, having connection issues using cox, any help or pointers much appreciated, using Motorola SB6580 fairly recent Docsis 3.0 Modem/AC Router. Is there some maintenance/build out going around my area to cause this? Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File Security Enabled BPI+ Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 123 825000000 Hz -3.5 dBmV 34.0 dB 765923 12713 2 Locked QAM256 121 813000000 Hz -3.9 dBmV 34.7 dB 503943 7218 3 Locked QAM256 122 819000000 Hz -3.5 dBmV 34.4 dB 638899 13379 4 Locked QAM256 124 831000000 Hz -3.9 dBmV 34.2 dB 753180 12458 5 Locked QAM256 129 861000000 Hz -2.9 dBmV 31.7 dB 61275 102 6 Locked QAM256 130 867000000 Hz -3.6 dBmV 29.2 dB 12757418 3622823 7 Locked QAM256 131 873000000 Hz -3.9 dBmV 27.8 dB 331588 119115 8 Locked QAM256 132 879000000 Hz -4.2 dBmV 31.1 dB 4614072 4560203 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 2560 Ksym/sec 26800000 Hz 48.7 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 23400000 Hz 48.7 dBmV 3 Locked ATDMA 3 2560 Ksym/sec 30200000 Hz 48.7 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 35300000 Hz 48.7 dBmV Error messages Mon Oct 12 22:12:08 2015 Warning (5) MDD message timeout;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Mon Oct 12 21:35:54 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Mon Oct 12 21:35:42 2015 Warning (5) MDD message timeout;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Mon Oct 12 21:01:59 2015 Warning (5) Dynamic Range Window violation Mon Oct 12 21:01:50 2015 Notice (6) TLV-11 - unrecognized OID;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Sun Oct 11 14:18:01 2015 Critical (3) Resetting the cable modem due to docsDevResetNow Time Not Established Critical (3) No Ranging Response received - T3 time-out Wed Oct 07 19:21:07 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Wed Oct 07 05:52:49 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Tue Sep 29 23:49:21 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Mon Sep 28 07:21:56 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0;2.3KViews0likes3Comments
New Laptop with Slow Internet Speeds
Hi I just purchased a new Dell Inspiron 7000 with Intel I7 processing and my WIFI connection leads to super slow internet speeds. We have a decent account that should have better speeds, as evidenced by my girlfriends computer which has the fast connection. Is there a setting I need to change or why is my NEW laptop come with super slow internet?!2.2KViews0likes4Comments
Internet intermittent service
Hello, I have been having my internet drop like clockwork anywhere from 10am est to 1pm est. Someone please help me understand why is it that I pay $100.00 a month for internet delivered via cable and for some reason it is constantly dropping. As many of your customers are in a telework situation, this is clearly an unacceptable situation. I have had my router replaced and contacted customer service several times only to have my account credited. A credit does not solve my issue, as myself and my spouse rely on this service for our careers. The service has been so terrible I would fire Cox if it didn't have a MONOPOLY on my area. Please, please help me understand why my service is constantly interrupted for seemingly no reason at all. Worse, my neighbors whom all receive service from the same distribution box have been having similar issues, and have been filing complaints. If this continues to happen I will be forced to cancel my subscription to Cox and acquire a mobile hot spot device from one of your competitors. I will then encourage my entire community to do the same, as they have all had the same issue.
