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Derek114811's avatar
Derek114811
New Contributor

Game rtt and packet loss

I've been having problems across all Blizzard games. I get major rubberbanding and packet loss. My ps4 version of Overwatch runs just fine. It has something to do with a hop somewhere in Dallas. I've tried contacting Blizzard about it and they tried to fixed it, but they said I'll have to contact Cox. Please help me fix this, as Cox has been nothing but terrible the entire time I've been with them.


Tracing route to 24.105.40.197 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1 
2 * * * Request timed out.
3 961 ms 10 ms 7 ms 100.122.224.250 
4 14 ms 13 ms 17 ms 100.122.224.186 
5 11 ms 11 ms 31 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 
6 33 ms 28 ms * dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

-----------

Tracing route to 24.105.43.25 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1 
2 * * * Request timed out.
3 8 ms 7 ms 12 ms 100.122.224.250 
4 14 ms 14 ms 13 ms 100.122.224.186 
5 11 ms 10 ms 28 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 
6 36 ms 30 ms * dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
bad service
CG3000D
connection issues
cox coxsupport slowinternet crappy
cox internet
Customer

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Derek114811

    Nothing obvious stand out when I look at the results and the connection status from our end. Was there anything in particular they wanted us to look at when you were troubleshooting with them?

  • No_More_Cable_B's avatar
    No_More_Cable_B
    New Contributor

    No More Cable Bills:

    [Copy&Paste the link to view video]

    https://www.youtube.com/edit?video_id=wROUdmO-uY8

  • Derek114811's avatar
    Derek114811
    New Contributor

    Tracing route to 24.105.40.197 over a maximum of 30 hops

    1 <1 ms <1 ms 1 ms 192.168.0.1
    2 * * * Request timed out.
    3 14 ms 9 ms 9 ms 100.122.224.248
    4 11 ms 11 ms 9 ms 100.122.224.184
    5 30 ms 29 ms 25 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109]
    6 25 ms 24 ms 26 ms 70.191.61.14
    7 27 ms 30 ms 29 ms 37.244.6.48
    8 52 ms 50 ms 51 ms 24.105.31.38
    9 72 ms 76 ms 77 ms 37.244.1.101
    10 58 ms 51 ms 51 ms 24.105.62.149
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    Here's a tracert I did on my laptop, using the same internet connection as my desktop. The laptop runs my games perfectly fine, I don't know what the problem is.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Derek114811

    If it's fine on the laptop that might suggest there is a software or equipment issue with the other PC that needs to be addressed. Blizzard support may be able to help you try a few things and try to isolate the problem further.