Can't send e-mail using Outlook, Mail (OS10.11.6) or Mail (iOS)
Okay, please bear with me cause this post will be somewhat long. Problem in a nutshell: I haven't been able to send e-mails since June 1st, 2017. I've chatted online with two tech reps, and today I discussed the issue on the phone with a fellow named Ron. Here's some info from the second online chat: Dear Cox, I chatted with one of your tech reps yesterday regarding my inability to send e-mails. After a lot of back & forth re: making sure that I had the correct POP e-mail account settings, she eventually found out and then told me that Cox was in the process of updating their “e-mail platform,” and that I should try again in a few hours. Could you please update me re: the status of this; it’s a day later and I’m still unable to send e-mails. Here’s the background info re: my issue: I am currently not able to send outgoing mail, although I was able to send mail on May 30th. I’m using Outlook 2011 as my e-mail client. My OS is El Capitan 10.11.6. I’m able to receive messages. I believe I have the correct POP settings as specified on your website page “Cox Email Server Settings.” When attempting to send an e-mail I get the following error: fed1rmimpo209.cox.net cox connection refused from 68.6.118.7 It’s very strange that I was able to send e-mails up to May 30th, but not able to June 1st. Please advise and update; any assistance and new info would be greatly appreciated! After waiting a day with no feedback or resolution, I started another chat, opening dialog as follows: Hello, there’s been an ongoing problem with me not being able to send e-mails using Outlook 2011 on my Mac-Mini (El Capitan, 10.11.6). I’ve chatted with several people to date, and have confirmed that I have the correct POP settings for my Cox account. The last person I spoke with submitted a support ticket, and said I’d have a reply within 48 hours; the support ticket was issued on June 2nd and I have yet to hear from anyone, so I’m starting to get somewhat frustrated. I’d greatly appreciate if you could get me an update. The problem started on June 1st. I was able to send e-mails before that date without any problems. Please help! I was eventually told that the problem was with Cox's servers and that the issue would be resolved within 24 hours. 48 hours later, I'm still not able to send e-mails. So today, I called Cox and had a long discussion with the aforementioned Ron. We did a lot of tests, tried different port settings, etc. and he came to the conclusion that the problem was with my Outlook application (which I was doubtful of, but heck, I'm no techie). I decided to test Ron's theory and did a test run using my Mac's Mail Application, which to date I hadn't used. Not surprisingly, I was unable to send e-mails using Mac Mail either! Again, I tried various outgoing server settings, all with the same negative results. Just to take it one step further, I attempted to set up the Mail program on my iPad, which to date I'd never used. This also failed, giving me the following message: "The SMTP server "smtp.cox.net" is not responding; etc, etc. While doing all these tests I also performed extra steps like taking Outlook and Mail offline after making account changes, deleting outbox messages and creating new ones for testing, etc. Which leads me to the conclusion that there is indeed something wrong on Cox's end, as I was originally told during my second online chat. I'm hoping someone on this forum can provide some insight, as I'm going a bit crazy not being able to send e-mails, and Cox support has been useless to date. I may have to start using Cox's Web Mail application to send e-mails (which works) but I'd really prefer to use my desktop's Outlook application! Any help and insights will be greatly appreciated!! Thanks, David6.4KViews0likes10CommentsIMAP password different from Webmail
I am a former Cox customer. I had to disconnect due to moving from service area nearly a year ago. My cox.net email is working, but is about to be disconnected. I have downloaded Thunderbird and been successful downloading my wifes historic email locally. When I try mine it seems that my IMAP password is different from my webmail password. Your technical team has told me there is nothing that can be done about it. I really need to download my historic email. Can someone help me?1.4KViews0likes2Comments
Constantly losing internet connectivity.
Hey guys, I'm in the OKC area and about 3 weeks ago, my router would lose signal randomly and power cycle itself. I have contacted COX support on this issue many times but have not gotten much treatment other than the typical "reset your router" flowchart followed by techs being sent out to say the signal looks fine. Upon inspecting the logs of the router/modem (a dualband Netgear C6300BD), I am given the following errors on the instances where I lose connection. 2016-12-30, 09:56:00.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Time Not Established Critical (3) No Ranging Response received - T3 time-out Most of the time, it's the T4 timeout. This has been happening about 5-6 times a day for the last 3 weeks and did not occur before. I have gone to the Cox store to swap out the router/modem and am still having the same issue so it does not appear to be an issue with the equipment. In addition to all of this, I have been escalated to T2's on this issue but am getting conflicting information. The first T2 that I spoke with ended up rolling back my firmware(to 2.01.08) and stated that the newer firmware on this model was causing issues like what I was describing. Unfortunately, the device auto updated itself back to the version I'm on now (2.05.12) after less than a day so it was hard to see if this was actually the issue. The next T2 I spoke to basically said I was lying and said it wasn't possible for T2's to do firmware rollbacks remotely so that conversation was a bust. He basically told me to go to the Cox store and get a new device because mine was faulty. I tried and failed to explain how this wasn't the case but in the interest of getting to the bottom of this problem, I went ahead and replaced the device. On the initial powering of the device, I noticed it was on the older firmware but when I checked it the next morning, it was on the new firmware. The T4 timeouts began happening on the new device but it's hard to determine if these were pre or post firmware update. I'm not claiming that the firmware is the issue as I really have no idea what the problem is but I am starting to just think it might be better to shut off my service. My mobile plan has a more stable connection than the one currently offered by COX and I am beginning to think it might just be better to start using my phone as a mobile hotspot and stop throwing almost 100 bucks a month away on a service that is unstable at best and unusable in the worst cases. If anyone has any ideas on how to solve this issue or how I should proceed, I would be very appreciative. Thanks!2.2KViews0likes4Comments
Why is my internet never reliable?
My family has used Cox internet for years, but we never seem to have reliable service. I honestly don't know why we've stayed on so long. We've done troubleshooting and tests and every one of Cox's recommended tips, but nothing sticks. In the past five years, we've replaced routers 4 or 5 times and we've changed modems 1 or 2 times. Within the past few years, it's gotten really irritating. With one high school student and one college student constantly trying to do homework, we really need wifi. It used to just go through spurts where it would work fine for a few weeks, then go crazy and quit for a day. Recently though it's almost unbearable. At least once a day we have to unplug the router and modem and restart them because they stop working. I finally decided to try posting on the forum because today we've tried restarting 6 times and it only works for about 15 minutes at a time. I've read tons of articles and forum posts, but they all offer the same few pieces of advice, and none of it is working. I'm still not sure if it's the router, modem, Cox, or maybe even the weather because our service is extremely unpredictable and nothing is working. I don't know what to do and no amount of Google searches has helped.2.3KViews0likes1CommentNo internet
yesterday, Saturday, cox service apparently out in my area and said so on website. Now, Sunday, still out and no recognition of this on website. router internet and connect lights out. Is coverage still out in area code 89107? Is there something wrong with my router. Need internet for business.1.3KViews0likes1CommentChecking Modem Compatibility Questions
Hey there, So I'm looking to get a new modem, because the one I have now has serious problems (not sure if I need a db check or if its the modem), but I'm just gonna get a new modem anyways. I saw on the Cox Preferred Modems page a list of compatible modems, but hey all have the package names that are required next to them. I only have Cox for internet so I'm not really sure if I have a package, or what is eligible with what. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Here's what I have: My account says I'm using "Cox High Speed Internet" as my only plan. I currently have a Netgear DOCSIS 3.0 N300 (DN6300P) I've been having issues with the internet ever since I switched to a Dual Channel Modem ------------------------------------------------------------------------------------------------------------------------------------------------------------------ I'm not exactly sure what I should be doing in terms of router purchasing that would be compatible with my plan. It just seems weird that my plan says I can get speeds of 150mbps but I'm still referred to get a Dual Channel Modem, seems like too little power to be putting into a dual modem. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Anyway, thanks for reading, was hoping someone could sort this out and make it a bit clearer to me. EDIT: A modem that I really like but don't know it's compatibility is the Motorola MB74203.1KViews0likes1Comment
Wi-Fi is SO Slow... it is worse than the old Dial Up
We have been with Cox for 10+ years. The service has gotten worse and worse. The modem was replaced 2 weeks ago. We went and bought a new router and that didn't help either. It is obvious that the problem is with COX because of the hundreds of complaints found on the support Forums. To charge customers for service that isn't compatible with what is advertised deceptive advertising. I hope COX will get it fixed very quickly!1.5KViews0likes3Comments
