Recent Discussions
Connection Issues
I have been having chronic network issues for over 4 months now. At first I thought that my issues were purely due to the fact that I was experiencing issues when running my PC off of a wifi extender, but after setting up a new hard wire connection to my computer, I have been experiencing the same behavior that I had been seeing before. Also, my issues have not been limited to my computer. When connecting to my wifi network on my phone or TV I experience the same behaviors that I do when being connected via ethernet. I now keep my network graph constantly open on one of my monitors so that I can take a screenshot of it whenever I experience issues. Since October 7 of this year I have over 240 screenshots with each showing the same behavior. I will be operating like normal and then I will experience a sudden loss of network quality to the point of not being able to load basic web pages. There are hardly every any noticeable symptoms that can show that I am about to lose connection, most graphs are healthy for whatever operation I happen to be performing at the time whether that be video streaming, downloading, or playing online video games. The constant issues have becoming an increasingly annoying detriment to my daily routine and have even prevented me from being able to play most online games out of fear that I will be kicked from the match to a loss of connection and will face penalties for perceived poor teamwork.
Internet disconnection
Hi, my internet recently started to disconnect many times, especially when I was playing Dota2. The wifi was also unavailable when the router disconnected. So I went to Cox store and exchanged my router and reinstalled the Windows on my desktop. But nothing changed. I got disconnected yesterday while playing Dota2. Please help.
Lag and Disconnects - WinMTR Results
I am having lag and disconnects while playing black desert online. I have ran WinMTR and found a 49% packet loss on one of Cox's nodes. I have read other forums that are talking about running WinMTR and it's the same node with issues. What can I do to resolve this issue?
slow unreliable speeds
This is the plan we pay for: Ultimate Internet Service Up to 300 Mbps download Up to 30 Mbps upload 1024 GB data plan This is the service we receive! This is from a computer directed connected to the modem. Start Cox NetHelp Download Speed Upload Speed Latency Your IP Address Cox Market Mon Oct 9 11:55 AM No 60 Mbps 24 Mbps 15 millisec 68.103.3.86 Kansas Whenever the wind blows we have nothing but problems. I am tired of being told to replace our equipment. They have ran a new line to our house and we still have the exact same problem we have experienced for over a year now. We have replaced our equipment twice and I am tired of spending hundreds on equipment on top of the hundreds we have spent on cox service just to have them never fix a problem. It is obvious they have a problem with the lines! Fix them!
My internet keeps going down for 5-10 intervals and ive had 5 techs out here.
So starting on 9/28/17 my internet started having interments drops in connection. Ive had 5 techs out here since then and theyve replaced all my lines my router 3x's and run several speed tests. None of them have been able to figure out the issue and they refuse to check the node for corrosion or anything like that. Ive asked 3 times now for someone to check the node and I keep getting the run around. I cant stream or play video games because everytime i try my internet will go down several times during the hour. I had one technician tell me it was because of the website i use to watch videogame streams, which is twitch.tv. At this point im really thnking about switching because im getting so sick and tired of all the run around ive been getting. Also i checked some levels and logs while it was happening and unfortunately i cant ever check it while its happening because my internet isnt working but this is the most i could find. 10/3/2017 8:54 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:54 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:54 84020200 5 Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:54 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84020200 5 Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:57 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:06 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84020200 5 Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:26 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:55 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 11:16 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 23:51 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
Intermittent Daily Packet Loss and Connection Drops - 92673
Hello, I'm in Southern California, ZIP CODE 92673 and have been getting intermittent packet loss and connection drops on a daily basis. It usually happens in the late morning or early afternoon when I'm working from home and is proving to be very disruptive as I'm on wi-fi calling and the calls often drop during the middle of a conversation or I lose my Skype session. I suspect that node saturation might be a factor, but need someone to take a look. I have used continuous pings to isolate the issue and feel that the problem is occurring beyond my equipment. I'm hardwired from my laptop to my router which is connected directly to Cox'sCisco DPQ3212 DOCSIS 3.0 2-PORT Voice Modem. Attached are pictures of the power levels on the modem pings to different hops when everything is working fine. I'm now working to capturing examples of when the packet loss occurs so you can see where things are failing. Since I'm using PingPlotter Free, I only have 10 minutes of history, so I will attempt to catch this problem soon. So right now I have continuous pings to my router (192.168.1.1) the internal IP of the cable modem: (192.168.1.1), My External Public IP and the first private 10.X address that is a hop away from the cable modem. I assume this IP is on the node? TTL for the 10.X address is 254. While I wait to catch this packet loss, can you take a look at the attached power levels to see if my modem has adequate power levels and Signal to Noise Ratio's? Also, not sure if it helps, but when the packet loss/drops occur, the power levels on the downstream spike by at least +1dBmV. BTW, I replaced the Cisco cable modem a few weeks ago and nothing has improved. PhilInternet goes out every afternoon at the same time.
I see many people are having this same issue but since I actually signed up to reply, this forum will only let me report abuse (what's with that?) I am seeing several with the same router/gateway, all have been on about 1 to 2 years. Netgear CG 3000d. My Internet goes out every afternoon around 1:30 PM. I can almost set the clock by this but it has been slowly getting later each day (been happening for a couple of months now.) They keep wanting to send someone out but since they can only give me a two hour window of when the might show up, that isn't going to help much. It makes no difference if I go through the entire reboot sequence, it just comes back on by itself, usually about 20 minutes but it was an hour the few week it started happening. I tried turning the modem off, first for a couple of hours, then for a week when I was on a trip. Can anyone give me a good explanation of how/why my modem could be doing this? I have it plugged directly in to the wall, I will try another outlet but that doesn't make any sense either.
Frequent disconnects
My modem frequently drops connection. Below is a snippet taken from my modem's logs showing dropped packets. 2017-08-27 02:32:32.00 [PRIV TCP packet: ]TCP Packet - Source:187.60.234.230,64732 Destination:98.177.155.155,23 2017-08-27 02:32:43.00 [Dropped FORWARD packet: ]TCP Packet - Source:2a03:2880:f113:8083:face:b00c:0000:25de,443 Destination:2600:8800:7000:7900:f861:71df:b1aa:cf67,61113 2017-08-27 02:33:44.00 [Dropped FORWARD packet: ]TCP Packet - Source:2a03:2880:f113:0083:face:b00c:0000:25de,443 Destination:2600:8800:7000:7900:f861:71df:b1aa:cf67,61388 2017-08-27 02:34:29.00 [Dropped FORWARD packet: ]TCP Packet - Source:2607:f8b0:4007:0800:0000:0000:0000:2003,443 Destination:2600:8800:7000:7900:f861:71df:b1aa:cf67,61218 2017-08-27 02:34:33.00 [Dropped FORWARD packet: ]TCP Packet - Source:2607:f8b0:4007:0800:0000:0000:0000:2003,443 Destination:2600:8800:7000:7900:f861:71df:b1aa:cf67,61218 2017-08-27 02:34:48.00 [PRIV TCP packet: ]TCP Packet - Source:217.128.126.220,65069 Destination:98.177.155.155,23 2017-08-27 04:21:43.00 [UNPRIV UDP packet: ]UDP Packet - Source:184.105.247.199,51154 Destination:98.177.155.155,5351 2017-08-27 04:22:00.00 [Dropped FORWARD packet: ]TCP Packet - Source:2607:f8b0:4007:0801:0000:0000:0000:200e,443 Destination:2600:8800:7000:4580:68c5:2fd3:d5b4:6a9f,58710 The following is a result of a pathping to google. C:\Users\Thomas>pathping www.google.com Tracing route to www.google.com [216.58.193.196] over a maximum of 30 hops: 0 DESKTOP-4GRBL8C [192.168.0.2] 1 192.168.0.1 2 10.33.200.1 3 100.127.71.130 4 72.215.229.20 5 langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 6 72.215.224.175 7 * * * Computing statistics for 150 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 DESKTOP-4GRBL8C [192.168.0.2] 0/ 100 = 0% | 1 5ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 0/ 100 = 0% | 2 18ms 0/ 100 = 0% 0/ 100 = 0% 10.33.200.1 0/ 100 = 0% | 3 16ms 1/ 100 = 1% 1/ 100 = 1% 100.127.71.130 0/ 100 = 0% | 4 19ms 0/ 100 = 0% 0/ 100 = 0% 72.215.229.20 100/ 100 =100% | 5 --- 100/ 100 =100% 0/ 100 = 0% langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 0/ 100 = 0% | 6 --- 100/ 100 =100% 0/ 100 = 0% 72.215.224.175 Trace complete.
Can't access my Cox email via iMap
Since July 19 2017 I've been unable to download iMap messages from my Cox account. The error messages say either that I've been disconnected from the server or that I'm using too many iMap channels. Regarding the latter, I reset the maximum number of channels to 1 but still get the message. This is happening on both my home computer and at work. Until this morning I had not changed any settings in my email configuration, but at home this morning I changed the incoming port from 993 to 995 to bring the settings into accord with Cox's latest documentation. But this had no noticeable effect. I am using Mozilla Thunderbird 52.2.1 on iMacs running Mac OS 10.10.5 (Yosemite). Can you please shed some light on what's going on and how to fix these problems? Thank you.
