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Diz's avatar
Diz
New Contributor

Lag and Disconnects - WinMTR Results

I am having lag and disconnects while playing black desert online.  I have ran WinMTR and found a 49% packet loss on one of Cox's nodes. I have read other forums that are talking about running WinMTR and it's the same node with issues.  What can I do to resolve this issue?

connection issues
connection issues disconnect

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  • Allan's avatar
    Allan
    Moderator

    Hello Diz,

    Are you experiencing this lag when trying to access other websites or games?

    Thanks,

    Allan - Cox Support Forums Moderator.

  • KWLV5's avatar
    KWLV5
    New Contributor

    I'm experiencing the same lag as well. Used both ping plotter, and WinMTR to see where the problem was. It appears to be few cox nodes right before they reach Leaseweb nodes. Not experiencing it in any other games or services other than what was mentioned.

  • DannyS's avatar
    DannyS
    Moderator

    Hello,

    This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.