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Darius's avatar
Darius
New Contributor III

Can't access my Cox email via iMap

Since July 19 2017 I've been unable to download iMap messages from my Cox account. The error messages say either that I've been disconnected from the server or that I'm using too many iMap channels. Regarding the latter, I reset the maximum number of channels to 1 but still get the message.

This is happening on both my home computer and at work. Until this morning I had not changed any settings in my email configuration, but at home this morning I changed the incoming port from 993 to 995 to bring the settings into accord with Cox's latest documentation. But this had no noticeable effect.

I am using Mozilla Thunderbird 52.2.1 on iMacs running Mac OS 10.10.5 (Yosemite).

Can you please shed some light on what's going on and how to fix these problems?

Thank you.

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  • CarolLM's avatar
    CarolLM
    Former Moderator

    Hi Darius, regarding that matter, are you having any issues in receiving your messages when you log into Webmail or is this strictly related to iMAP only?  Thanks 

  • Darius's avatar
    Darius
    New Contributor III

    Hi Carol,

    I just answered you privately via email, using Cox Webmail.

    It does not appear that I am having trouble receiving email via Cox Webmail, although mysteriously my email client was also doing fine up until 7/19.

    However, the reply to you using Cox Webmail appears not to have reproduced your original query properly (at all). Moreover, the Webmail does not have very strong SPAM protection, which is why I augment it with either Thunderbird spam detection extension(s) or by routing all my incoming Cox emails through Gmail. Furthermore, the Webmail does not let me access non-Cox accounts easily, so for example I can't easily move messages to non-Cox accounts. This is particularly important because Cox only allocates 2 GB for messages, and (for example) I have some technically challenged friends who do things like send 25MB photos to me. I need to keep my Cox email space clear. Additionally, Cox Webmail does not have a very good filter/macro mechanism that allows one to mark and sort incoming messages into folders automatically, especially if the folders are in non-Cox accounts (see above).

    These are just a few of the reasons why Cox Webmail itself is inadequate for my needs.

  • CarolLM's avatar
    CarolLM
    Former Moderator

    Hi Darius, I didn't see your email.  Will you resend it again, but please send it to cox.help@cox.com.  Thanks