Recent Discussions
Download Speeds Not As Advertised
New Netgear C6250; Cat 5E hardwired to switch. Pay for 100 MB/SEC service; here are my speeds: Note: Only twice in the last 3 months have I ever gotten close to 100 MB downloads. Here are some representative samples: 12-11; 11:02 pm: 15.59 12-4; 11:00 pm: 52.19 12-2; 11:41 pm: 26.64 11-9; 7:18 pm: 28.82 Not much point in going on, my speeds in the evening range from a low of 15.59 MB/Sec to 59 MB/sec. The average hovers around 35 MB/sec download. I feel cheated and duped by COX as I pay almost $ 100/month for internet that never even comes close to the advertised speeds. Also, my service goes away at least once a week, it just goes "poof"; no more internet. Too bad Cox is the only service available at my location. How (if at all) can I get this rectified?
Connection Issues
I have been having chronic network issues for over 4 months now. At first I thought that my issues were purely due to the fact that I was experiencing issues when running my PC off of a wifi extender, but after setting up a new hard wire connection to my computer, I have been experiencing the same behavior that I had been seeing before. Also, my issues have not been limited to my computer. When connecting to my wifi network on my phone or TV I experience the same behaviors that I do when being connected via ethernet. I now keep my network graph constantly open on one of my monitors so that I can take a screenshot of it whenever I experience issues. Since October 7 of this year I have over 240 screenshots with each showing the same behavior. I will be operating like normal and then I will experience a sudden loss of network quality to the point of not being able to load basic web pages. There are hardly every any noticeable symptoms that can show that I am about to lose connection, most graphs are healthy for whatever operation I happen to be performing at the time whether that be video streaming, downloading, or playing online video games. The constant issues have becoming an increasingly annoying detriment to my daily routine and have even prevented me from being able to play most online games out of fear that I will be kicked from the match to a loss of connection and will face penalties for perceived poor teamwork.
Incompetence at the highest level
For almost 2 weeks now, I have been unable to properly use my internet services. I pay for the Ultimate Bundle, mainly for heavy gaming and streaming. Recently, I have been experiencing major packet loss, choke and request time outs with my connection. When I originally called, the person over the phone told me my modem was the problem; I had an arris SB6190. He recommended I buy a netgear cm1000, which indeed I did. A few days later, the modem arrived and the problem wasn't resolved. A ticket was created for me and a technician came out on 10 / 23 (Monday). He couldn't figure out the problem, so he referred my case to maintenance. I have called almost every day since 10 / 23 (Monday) to make sure my ticket was moving in the right direction, and EVERY SINGLE PERSON told me the maintenance team is going to work on it, and that they need 3-5 days to fix this issue. I called yesterday 10 / 26 (Thursday) to ask for a status, and I was told that a supervisor would call me back within a few hours to inform me of what is going on. I never received a call back. I call again today 10 / 27 (Friday), in which the tier 2 technician tells me a maintenance ticket was never properly put in. WHAT?!?!?! Before I elaborate, let me just tell you everything I have tried. 1) New modem - 2) Bypassed router and went direct to modem - 3) bought new Ethernet cable [cat6] - 4) tried using WiFi instead - 5) tried using multiple computers, all have the same issue - 6) had tech come out to test the lines, which tested fine - 7) called tier 2 numerous times, in which they have confirmed they do see packet loss on my connection **Also a side note. I have worked in I.T. for 10+ years, and I am not computer/networking illiterate.** Back to the status, they now tell me a tech has to come back out to look at the problem once more, and if he can't resolve it (which I am confident he 100% will not), he will refer back to the maintenance team. This is absolutely ridiculous and incompetence at the highest level. How is it possible that over 5+ people within the past week have all told me a maintenance ticket was properly created into the system, and the last day I expect it to be resolved, I get word that they cannot even see a maintenance ticket on my account. After I requested to speak to a supervisor this morning (15 minutes ago), I told him he needs to go back and review all my calls (I hope they are recorded). It is nearly impossible for everyone to magically see that maintenance ticket, but then suddenly it disappears? I even talked to the CAG Line yesterday, in which they also confirmed a maintenance ticket. I am about to ready to completely cancel my service with COX, because this is the most unprofessional and incompetent practice I have seen since Comcast.
slow unreliable speeds
This is the plan we pay for: Ultimate Internet Service Up to 300 Mbps download Up to 30 Mbps upload 1024 GB data plan This is the service we receive! This is from a computer directed connected to the modem. Start Cox NetHelp Download Speed Upload Speed Latency Your IP Address Cox Market Mon Oct 9 11:55 AM No 60 Mbps 24 Mbps 15 millisec 68.103.3.86 Kansas Whenever the wind blows we have nothing but problems. I am tired of being told to replace our equipment. They have ran a new line to our house and we still have the exact same problem we have experienced for over a year now. We have replaced our equipment twice and I am tired of spending hundreds on equipment on top of the hundreds we have spent on cox service just to have them never fix a problem. It is obvious they have a problem with the lines! Fix them!
Frequent bursts of internet outages. 5 - 10 second outages. Using the Arris Panoramic.
So Ive been having issues with the new Panoramic that was just installed. My internet just keeps dropping service and I have no idea why. I checked the event log and this is what it saw. Can anyone tell me what this means? 10/4/2017 9:29 73040100 6 TLV-11 - unrecognized OID;CM-MAC=18:b8:1f:06:42:19;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/4/2017 14:06 84000700 5 RCS Partial Service;CM-MAC=18:b8:1f:06:42:19;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/4/2017 17:41 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:06:42:19;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;My internet keeps going down for 5-10 intervals and ive had 5 techs out here.
So starting on 9/28/17 my internet started having interments drops in connection. Ive had 5 techs out here since then and theyve replaced all my lines my router 3x's and run several speed tests. None of them have been able to figure out the issue and they refuse to check the node for corrosion or anything like that. Ive asked 3 times now for someone to check the node and I keep getting the run around. I cant stream or play video games because everytime i try my internet will go down several times during the hour. I had one technician tell me it was because of the website i use to watch videogame streams, which is twitch.tv. At this point im really thnking about switching because im getting so sick and tired of all the run around ive been getting. Also i checked some levels and logs while it was happening and unfortunately i cant ever check it while its happening because my internet isnt working but this is the most i could find. 10/3/2017 8:54 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:54 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:54 84020200 5 Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:54 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84020200 5 Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:57 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:06 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84020200 5 Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:26 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:55 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 11:16 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 23:51 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
Intermittent Daily Packet Loss and Connection Drops - 92673
Hello, I'm in Southern California, ZIP CODE 92673 and have been getting intermittent packet loss and connection drops on a daily basis. It usually happens in the late morning or early afternoon when I'm working from home and is proving to be very disruptive as I'm on wi-fi calling and the calls often drop during the middle of a conversation or I lose my Skype session. I suspect that node saturation might be a factor, but need someone to take a look. I have used continuous pings to isolate the issue and feel that the problem is occurring beyond my equipment. I'm hardwired from my laptop to my router which is connected directly to Cox'sCisco DPQ3212 DOCSIS 3.0 2-PORT Voice Modem. Attached are pictures of the power levels on the modem pings to different hops when everything is working fine. I'm now working to capturing examples of when the packet loss occurs so you can see where things are failing. Since I'm using PingPlotter Free, I only have 10 minutes of history, so I will attempt to catch this problem soon. So right now I have continuous pings to my router (192.168.1.1) the internal IP of the cable modem: (192.168.1.1), My External Public IP and the first private 10.X address that is a hop away from the cable modem. I assume this IP is on the node? TTL for the 10.X address is 254. While I wait to catch this packet loss, can you take a look at the attached power levels to see if my modem has adequate power levels and Signal to Noise Ratio's? Also, not sure if it helps, but when the packet loss/drops occur, the power levels on the downstream spike by at least +1dBmV. BTW, I replaced the Cisco cable modem a few weeks ago and nothing has improved. Phil
Frequent disconnects
My modem frequently drops connection. Below is a snippet taken from my modem's logs showing dropped packets. 2017-08-27 02:32:32.00 [PRIV TCP packet: ]TCP Packet - Source:187.60.234.230,64732 Destination:98.177.155.155,23 2017-08-27 02:32:43.00 [Dropped FORWARD packet: ]TCP Packet - Source:2a03:2880:f113:8083:face:b00c:0000:25de,443 Destination:2600:8800:7000:7900:f861:71df:b1aa:cf67,61113 2017-08-27 02:33:44.00 [Dropped FORWARD packet: ]TCP Packet - Source:2a03:2880:f113:0083:face:b00c:0000:25de,443 Destination:2600:8800:7000:7900:f861:71df:b1aa:cf67,61388 2017-08-27 02:34:29.00 [Dropped FORWARD packet: ]TCP Packet - Source:2607:f8b0:4007:0800:0000:0000:0000:2003,443 Destination:2600:8800:7000:7900:f861:71df:b1aa:cf67,61218 2017-08-27 02:34:33.00 [Dropped FORWARD packet: ]TCP Packet - Source:2607:f8b0:4007:0800:0000:0000:0000:2003,443 Destination:2600:8800:7000:7900:f861:71df:b1aa:cf67,61218 2017-08-27 02:34:48.00 [PRIV TCP packet: ]TCP Packet - Source:217.128.126.220,65069 Destination:98.177.155.155,23 2017-08-27 04:21:43.00 [UNPRIV UDP packet: ]UDP Packet - Source:184.105.247.199,51154 Destination:98.177.155.155,5351 2017-08-27 04:22:00.00 [Dropped FORWARD packet: ]TCP Packet - Source:2607:f8b0:4007:0801:0000:0000:0000:200e,443 Destination:2600:8800:7000:4580:68c5:2fd3:d5b4:6a9f,58710 The following is a result of a pathping to google. C:\Users\Thomas>pathping www.google.com Tracing route to www.google.com [216.58.193.196] over a maximum of 30 hops: 0 DESKTOP-4GRBL8C [192.168.0.2] 1 192.168.0.1 2 10.33.200.1 3 100.127.71.130 4 72.215.229.20 5 langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 6 72.215.224.175 7 * * * Computing statistics for 150 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 DESKTOP-4GRBL8C [192.168.0.2] 0/ 100 = 0% | 1 5ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 0/ 100 = 0% | 2 18ms 0/ 100 = 0% 0/ 100 = 0% 10.33.200.1 0/ 100 = 0% | 3 16ms 1/ 100 = 1% 1/ 100 = 1% 100.127.71.130 0/ 100 = 0% | 4 19ms 0/ 100 = 0% 0/ 100 = 0% 72.215.229.20 100/ 100 =100% | 5 --- 100/ 100 =100% 0/ 100 = 0% langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 0/ 100 = 0% | 6 --- 100/ 100 =100% 0/ 100 = 0% 72.215.224.175 Trace complete.Multiple connection timeouts happening every few minutes
I have been having multiple connection timeouts while using my service, usually happening every 5 minutes. I can't enjoy my online gaming for more than that time without being disconnected from the servers. I have tried everything from unplugging the modem for a few minutes then plugging it back in, having the modem's power go directly into the power outlet, replacing the rental modem that I was using with a newer and faster one, being directly hardwired into the modem and not using the router, changing DNS servers, and flushing the DNS. Cox even sent a "technician", though he was only contracted, to my home to check my wires. He said everything looked fine. Yet the problem persists. This problem has been going on for more than year now and I'm extremely frustrated and just lost on what else to do. Any help or advice would be greatly appreciated. Thank you.No DNS address assigned??
I have had consistent outages for at least 2 months, some last a few minutes some last for days. I've gone through all of the troubleshooting suggestions. I've even replaced all of my cords, checked to make sure my modem & router are compliant and even bought a new computer last week. Everything is set up for internet settings to be assigned automatically but it doesn't assign a DNS address. I've even taken note of the DNS address the 2 minutes my internet is up and tried to put it in manually but that's not working either. I work 60hrs/wk, some of it from home and this is REALLY a problem for both time consumption and work. Help!