Tag:"call history" | Cox Community

Call History Format
What has happen to the phone history format. It is totally different and doesn't list the caller's name anymore. Is it broken or is this what can be expected?
Phone_Forums
9 years ago Place Archives
32KViews
0likes
51Comments
NOMOROBO STOPS UNWANTED ILLEGAL ROBO CALLS - WHY DOES COX NOT OFFER THIS FEATURE?
Cox Communications does not listen to its customers I have been one over for over 25 years and they will not listen to me or anyone on this issue. I suspect once they see this thread they will immediately lock it so that the thousands of customers who have a problem with robo calls (for which cox offers ancient non working solutions) cannot comment. Cox claims they cannot offer "Simultaneous Ring" which they can but simply refuse to do, if they tell you anything to the contrary its complete fiction. Every other voip company has it and all of them also offer nomorobo so that the calls we get from India etc. are blocked. Cox will say "sign up for the national do not call list". That will not work for you because the calls are from outside the USA. Cox knows this but does not care they just spew garbage at us. Cox will also say they have selective call blocking (they charge for this feature) and you can block up to 30 numbers or some nonsense. That also will not work even if you could block unlimited numbers you would get the same amount of robo calls always from a different number so here we can establish that cox is not consumer focused they are revinue focused they want to sell us a feature that does not even work. COX Corporate customer service was not helpful either they spew the same garbage at us. Now COX, do what you do best and lock this thread. Hide your heads in the sand like ostriches. Hide under your desks and pretend this is all going to just go away...
CKCHRIS
8 years ago Place Archives
28KViews
0likes
17Comments
Phone Tools Inaccessible
I have enjoyed and benefited from the Cox Phone Tools Call History for a long while. Now, when I try to open it to view recent calls I'm faced with a "We've created a better experience but we'll need to update your browser first" followed by icons of several browsers, but not the one I use called Pale Moon (a variation of Firefox). At that point I'm stuck...can't access the Phone Tools, can't 'update' my own browser...completely foiled. What's going on with that? Why did Cox techs choose to list a few of the many browsers for 'updating' and thus deny all other browsers access to the Phone Tools site? Seems that if any and all browsers need to be 'updated' to enjoy the "better experience" that Cox would have listed one and all for the Cox prescribed update. Can this be fixed?
hpu1966
9 years ago Place Archives
15KViews
1like
20Comments
Phone Tools issues
I received a criminal harassment telemarketer call a half hour ago and the call did not log into Phone Tools. I've concurrently been experiencing issues logging in to PT- a couple times being taken to a page that is selling Phone Tools (Stay on top of your calls with phone tools) and offers links for me to "learn more" or "order now".. Just now got another criminal harassment call (IRS filing suit scam) and will see if that logged). Edit- cannot log in at all. Apparently my account not longer has this feature. Are the servers down? Is there maintenance being performed? Inquiring minds want to know. Edit 2: Finally got in... and both calls showed. There are apparently issues with something at Cox. Will update with any other difficulties experienced logging in.
stinkfoot63
7 years ago Place Phone
9.4KViews
1like
9Comments
Cannot find call history in phone tools.
The Cox Account menu looked different this morning and now I cannot find the call history. Does anybody ever check their work after changing things?
MasterMyDomain
4 years ago Place Phone
6.6KViews
0likes
18Comments
Telephone Call Duration
For about 2.5 years on the monthly statement and through telephone tools online there has been no indication of telephone call duration. Cox must be the only "telecommunications provider" in the world that doesn't provide this information. Those of us who are consultants bill for telephone call duration. Without time, the telephone bill and online tool is pretty useless. 1 year ago I called every month for a year and spoke with supervisor after supervisor who assured me they were working on this. Yet, here it is still not provided. I see other posts requesting this. Why should customers have to repeatedly request a basic service such as telephone call duration? Please let us know if/when this will ever be resolved. Thank you.
Call_Duration_a
8 years ago Place Archives
6.3KViews
1like
6Comments
Call History Stopped Working
My call history has stopped working as of 3/9/2018. Up until that time it worked fine. I access it online and with Cox mobile app. Any ideas why and how do I get it to work again?
James123
7 years ago Place Phone
5.3KViews
0likes
5Comments
Call History only showing outgoing and missed calls, and not incoming calls; Call Duration
Call history is now only showing outgoing and missed calls, and not incoming calls. When will this be fixed? Will Cox ever provide duration of calls by minutes and seconds?
Call_Duration_a
8 years ago Place Archives
4.1KViews
0likes
3Comments
Call history
Hi everyone. I received a call on 12/7/2015 which I can see in my caller-ID history as viewed on my TV. However, if I go online to cox.net and use the "Phone Tools" page, the call isn't there. Any ideas?
OldMainframeGuy
9 years ago Place Archives
3.7KViews
0likes
1Comment
How do I monitor the duration of my out going calls on my restricted cox digital phone service
The Phone Call Log shows what time, date, who I called but does NOT TELL ME THE DURATION OF THE PHONE CALLS. SINCE I AM RESTRICTED FOR A HALF HOUR OF CALLS A MONTH, I REALLY NEED TO KNOW THE DURATION. I already had problems being overcharged and if I GO OVER THE HALF HOUR LIMIT A MONTH, THEY CHARGE ME .50 A MINUTE. IT IS NOT FAIR TO THE CUSTOMER SO THEY CAN PROVE THEY WERE NOT OVER THE LIMIT BECAUSE IT PURPOSELY FAILS TO SHOW YOU THE DURATION OF ALL CALLS GOING OUT. I NEED HELP WITH THIS REALLY BAD. THEN THEY CHARGED ME MORE PHONE USAGE FEES UNDER ANOTHER USAGE FEE, WHICH I AM BEING CHARGED MORE THAN DOUBLE.
psamms2015
10 years ago Place Archives
3.7KViews
1like
2Comments