Recent Discussions
Impossibly high data usage
I have been fighting supposed high data usage. I unplugged all physical cables, and disabled wireless in my router. The only thing connected from Friday Afternoon to Sunday evening was the physical router. According to the Usage Meter for Cox, My usage over this period went from 308 gigs to 465 gigs. I have a D-link DIR-865L that used 157 gigs over 2 days by itself?? BTW I used this same router behind the Cox supplied router, that I never really used, and the usage was fine. When I got rid of the Cox Modem/router junk box and got my own Modem, this usage exploded to the tune of 37 gigs a day average. One day was reportedly 62 gigs in a single day, when I was 600 miles away. My Wi-Fi password is 47 characters long with cap and non-cap, numbers, and symbols. Every machine in the house was scanned with Spybot, Microsoft Security Essentials, AVG, Malware Bits, Panda, Norton system protection, MacAfee, and Trend Micro. All with negative results. Basically somehow an impossible amount of data usage is being reported on my account that cannot be accounted for. The router, with Wi-Fi disabled, should only check it's online connection to the internet and NTP address polling. All other services are turned off. Cox needs to have a LVL 4 tech support that you can get log files with source and destination MAC addresses so I can compare all MAC addresses in my network. I'm positive they won't, but it would be the smoking gun I need to prove the data usage is not on my end.
Data Usage Discrepancy
With the current policy of data caps I decided to track my usage at the router level. I just checked my cox account and from start of my billing cycle to yesterday (6-26-17 thru 7-11-17) states I have used 205 GB. When I check my router Netgear r7000 that I started tracking a day before my billing cycle to today (6-25-17 thru 7-12-17) states I used only 187GB. That is a discrepancy of 18GB! I would not care normally but since it is now policy to charge if and when we go over 1TB, this phantom data can be a means to charge overages. I highly disagree with any data caps in principle and function but if you choose to institute a cap then I expect it to be accurate. I want to know what Cox's stance on the accuracy on the data meter and discrepancies when I track my own. I would attach screen captures but your forum is too lackluster to properly insert. This is just a personal comment, data caps and penalties was a terrible idea and is the first time I am truly unhappy with my service and will be reviewing other service options.
Phishing report
Since phishing has become so common place, why does COX email only have a SPAM button but not a COX PHISHING button for reporting emails that are asking for users to enter their COX email login credentials. Clicking the FORWARD button on these messages so that they can be forwarded tophishingreport@cox.net does not work as only the from/to info appears in the message being forwarded and all of the rest of the message is omitted by the FORWARDbutton. I've received 3 phishing attempts for my COX login in the past week and many more in prior weeks. FYI: Never click on a link that contains a %25 or any other %number in the URL Also when I decided to start reporting the phishing attempts I had a very hard time locating thephishingreport@cox.net email address and I had to contact COX LIVE CHAT in order to get that email address as I was unable to find it on their web site under either the cox search function or any of the cox support pages or COX contact pages and the COXonline tech support live chat person kept telling me that if I got a phishing email I needed to change my password and read some page at a URL they kept sending me about spoofing and it took about a half hour to get that email address out of the COX tech support person. By the way, the SELECT TAGS button only as #A thru #C tags like the list gets cut off. How can that get reported to COX????? I had to manually type in the #phishing and other related tags at the end of the tag listNot happy at all
I have had Cox since I have moved out of my parent's home in 2005, Tried to move but came right back. Every time I have an issue I try to chat but am always sent to the loyalty department. Chat seems to be useless if all they do is give a number to call. And Loyalty really doesn't treat you like they truly care about how long you have been there. I was told when I got my contract last year that HBO would be free the life of my 24 months but this month I have been hit with the $15.99/mo. not only that I have called to cancel several time and was told different things about the cost to cancel. One minute I am told it is $10/mo (12 months remaining = $120) for the remaining months of the contract and then the loyalty dept tells me it will be well over $200 to cancel. I called in like I usually do to see about getting another promotion so my bill doesn't jump and was told there is nothing that could be done, so pretty much pay the $200 and something to cancel plus the bill I owe, or simply shut up and deal with what I am being charged. This was by the same agent in the loyalty dept. I repeatedly stated I do not need the phone or tv, but still no help. Now All I want is the internet and phone which I found with AT&T will only be $60/mo plus tax, but through Cox it will be close to $120/mo which doesn't save me jack when I am or was paying $45 per month for tv phone and internet. TV you are paying for all commercials, have to subscribe to watch any good movies even with HBO there is nothing. I am disgusted in the service. My internet is always slow and frustrates me so much I hate getting on my computer. AT&T service was far better and I had no problems. Now my bill is $190.18 including the HBO that was suppose to be free and I am being told that what I have is the cheapest! Loyalty customer service not for the customers and I remember now why I cancelled the first time.Unexplained Sudden Seriously High Data Usage
Right about the same time I received a letter from Cox indicating the 1TB data cap, my daily data usage suddenly skyrocketed from about 5G per day for the past year, to 40-70G per day! We haven't changed any habits or added any devices or people. We don't live close enough for any neighbors to scam off our wifi .Cox support can't help me, but I'm about to be charged $20 PER DAY for the next 9 days of my billing cycle unless I shut everything off completely (since we have NO IDEA WHERE ON EARTH we could be using that much data. Its borderline impossible. I would have to stream 24 hours straight of HD Netflix to use 70G! I feel like Cox is sandbagging the data tracker. The timing is pretty convenient !
Malicious Phishing - WARNING
Dubious intent is Phishing for Cox user ID's and passwords. BE WARNED Malicious Sender: INFO From: Cox Online [mailto:syschasebank@comcast.net] Sent: Saturday, March 04, 2017 10:26 AM To: Undisclosed-Recipients: Subject: Account Alert Subject line : ACCOUNT ALERT DO NOT CLICK THE LINK !!!! Body of the message: Cox needs to be aware of this and warn their clients of this malicious phishing. Clicking the link will redirect you to a software sniffer that will capture your user name and password and may also install malicious spyware on your computer. I hope this is helpfulConstant "DNS Server Probe Finished NO INTERNET"
For the last month or so, We constantly get dropped from service. Sometimes it'll happen multiple times in a row. Either kicked off of a site, or interrupted streaming from Netflix or kicked out of game sessions or downloads being interrupted. I have reset the modem and am going to get my router and devices onto another DNS server if necessary, but I'd like to see if there is anything wrong on the company's end. As I type this message, the connection has dropped AGAIN. This is truly the most agitating time I've had with the internet since the dial-up days. Please help
!!!!---Constant Internet Speed Issues---!!!!
Since I have had Cox I have had constant connectivity issues. Our modem has been upgraded to the Netgear N450 CG3000Dv2 to assist with our previous connectivity issues. We were running at 15 Megs on our previous plan and had constant speed of 8 Megs MAX. I just upgraded our internet to 50 Megs and we are lucky to get 2 Megs of download speed on a good day. We are paying almost 2x the prior cost for a slower speed. I checked our modem compatibility and it states the hardware can process up to 150 Megs of download speed. I have hard RESET the modem and RESET the connection on the online tool multiple times now. I understand Cox to be more reliable than other internet providers. Their customer service is extremely friendly, but unfortunately I have not been able to have any of these issues resolved. I have our most recent speed test provided below. Of which, I see it doesn't show up. Basically, it details we are running at 1.66 Megs on download and 2 Megs on upload. Our upload speed is faster than the download! Any advise or information would be greatly appreciated.
RE: Downgrade Internet Service
NicholeC is a Cox hore! Forum: Internet Forum Posted: 14 Nov 2015 Post Subject: RE: Downgrade Internet Service Post author: NicholeC Hi Medginful, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you,RE: Node Split progress inquiry.
I was letting other customers know about how great "Residential High speed Internet is" with information. You should have taken it a step further and deleted the thread entirely. Forum: Internet Forum Posted: 22 May 2016 Post Subject: RE: Node Split progress inquiry. Post author: StephanieA Norman said: So this "work order # is: 7711716" was a technician visit. Well, A third party contractor showed up. He sat in his truck for 40 minutes and then left. He said he came up to the door and knocked and no one answered (lie). He never left his truck. He said he called over and over to my house phone + cellphone (lie). He didn't call once. He rescheduled the appointment on his own without contacting me for two weeks from now on June 4th between 3-5PM. The third party contractor was from WCC Cable. I have two doors the main door and the glass screen door. The main door was wide open with the see through glass screen door. A car was in the drive way. He just sat out there got his hour pay and left. I contacted tier 2 support and tried to get someone out today but he could not get in contact with dispatch. Tier 2 support said usually something like this is resolved within 3 months with a construction ticket. I can not for the life of me get any type of notes, numbers, whatever relating to a node split actually being planned. But somehow support on twitter sees a node split "Hey, the node split is still on the schedule to get completed but the time frame has been changed. We are working to get this done as soon as possible. -Shariel" I followed up with "I want proof hard proof a physical letter in the mail. An email, Work order #, Anything relating to the note split. Stating that a node split is actually going to happen. Instead of getting the run around constantly. Because this is insane." The reply "Hey, there is no letter we can generate for this. Things happen that can push the dates back. -Shariel" My reply ". If there was a node split planned there would be some sort of information out there stating it was being planned. Because if it wasn't where are you getting your information from? You would have documentation stating a ETA" The time frame has been changed 4 times now. End of march, End of april, End of May, End of June, Latest July! Keep in mind this has been going on since November. With the field supervisor being out in January with another technician who both seen the slow speed and failed to put in a ESR. The Field supervisor Bruce and the executive division a guy named Kevin both contacted me days after they left and stated a node split was needed and planned by the end of march. It's almost comical to have 1/10th of your internet speed for over half a year and not have a single ticket, esr, anything put in about slow speeds. Norman, The purpose of the CoxInternet Forum is to allow customers to discuss technical topics related to residential CoxHigh Speed Internet services with other customers. Since your issue is being worked on by our field leadership, the forum platform will not be able to assist. For further updates, please email us at cox.help@cox.com. I will be closing this thread.
