Recent Discussions
PLEASE upgrade your phone number blocking feature!
When our phone service was recently upgraded with new equipment (a modem specifically for the phone) we were promised that there would be a new, easier method to block incoming calls by phone number (sales calls, etc.). Well this is apparently not the case (big surprise)! We are being harassed day and night by call after call; sales calls, scams, and so on. I know I'm not the only Cox customer experiencing this and I know that we have been after Cox for years to give us something better than their outdated "Selective Call Rejection" which is limited to 30 numbers and requires manual input of every number we want to block. I need to maintain an Excel spreadsheet just to keep track of the numbers I've blocked! Please don't tell me about the "Do Not Call" registry. It's a joke as most businesses ignore it. If Cox spent as much money on upgrading their phone services as they do on commercials trying to convince us that they are our "Friend in the digital age" then this wouldn't be an issue and they would have more happy customers. So how about it, Cox?
Current customer and denied options
I have been with Cox for about 3 years now and have never made a long distance phone call on my phone and when I switched from the other company, I remember specifically requesting that no long distance phone calls be allowed to be made from my phone because of children playing or mistakenly usage. Unfortunately I was out of town for two weeks and my mother and mother-in-law made various phone calls to Brazil without my authorization. I contacted Cox to see about a possibility of adding a retroactive long distance service in order to lower this bill and I was denied. I, in fact, do NOT feel responsible for this bill since it was understood between COX and I that the phone was NOT to complete long distance calls to anywhere. They were to impose a BLOCK on my home line. Can someone let me know what are my options, if any?Phone Tools Unavailable
I have never been able to access phone tools online. Since day 1 of getting cox service. I have called multiple times, chatted multiple times, have a service request # etc and even today talked to someone at 2nd tier but sitll no resolution. My incoming calls are going to a voicemail that I never set up - I never wanted and now some of my incoming calls are being blocked. I keep getting the run around. Now they tell me that its a software upgrade that has been in progress for months and won't be resolved until sometine in July and I just have to deal with it. What a piece of ** this service is. - By the way they told me access phone tools to figure out how to access voice mail - duh! If I could access phone tools i wouldn't have a problem! I didn't wnat their voice mail and don't want to block my incoming phone calls especially from my kids - my kids couldnt even call their dad on fathers day - calls were blocked. This is so ridiculous. Does anyone know corporate # that I can call to get help. By the way I urchased the highest internet with the premier contour everywhere service and I get horrible service and all i get is that they don't have extenders in stock - 6 months later.NOMOROBO STOPS UNWANTED ILLEGAL ROBO CALLS - WHY DOES COX NOT OFFER THIS FEATURE?
Cox Communications does not listen to its customers I have been one over for over 25 years and they will not listen to me or anyone on this issue. I suspect once they see this thread they will immediately lock it so that the thousands of customers who have a problem with robo calls (for which cox offers ancient non working solutions) cannot comment. Cox claims they cannot offer "Simultaneous Ring" which they can but simply refuse to do, if they tell you anything to the contrary its complete fiction. Every other voip company has it and all of them also offer nomorobo so that the calls we get from India etc. are blocked. Cox will say "sign up for the national do not call list". That will not work for you because the calls are from outside the USA. Cox knows this but does not care they just spew garbage at us. Cox will also say they have selective call blocking (they charge for this feature) and you can block up to 30 numbers or some nonsense. That also will not work even if you could block unlimited numbers you would get the same amount of robo calls always from a different number so here we can establish that cox is not consumer focused they are revinue focused they want to sell us a feature that does not even work. COX Corporate customer service was not helpful either they spew the same garbage at us. Now COX, do what you do best and lock this thread. Hide your heads in the sand like ostriches. Hide under your desks and pretend this is all going to just go away...
RoboCalls, Spam, Telemarketing frequency increasing
In the past 3 months, our number of unwanted calls has increased by 150%. Cox solutions to address these annoying callers are anemic. And YES, I have registered at the DoNotCall website (another joke). I painfully tried the Call Blocking feature that was presented as $1 / month / line. Upon reviewing my bill, I was charged $4 / month for each of my home lines. I attempted to give it a try and quickly reached the 30 call number limit. The 30 number limit was not shared with me during my registration with Cox... Not only is the limit ridiculously low, trying to manipulate the service on a phone is a nightmare. Cox is far behind the times / technology on addressing Spam, RoboCalls, Telemarketing and Spoofing issues plaguing their customers. This is my first post to Cox, but I see that I am far from alone in my frustration with the lack of tools to block unwanted calls on my home lines. My next step will likely be to drop my home phones and use cellular phones that do address this more effectively. This has been a very successful, less expensive solution used by many of my friends and family. Cox, please listen and do something! Sagianite
Caller ID City, ST-no one there. Multiple calls a day
We receive 5-15 calls a day where the caller ID is a city and state only, and sometimes just The Hartford (up to three times a day). No one is ever there or leaves a message. I have tried to answer to find out who they are, but no answer, just empty air. I ignore them, but it is a time waster and interrupter and leaves us scrambling when it is a wanted caller. Most calls are daytime/evening. They come from all over the country, NV, CA, FL, SD and most common is CT where we are located. Is this a condition of internet phone, spamming, robo calls? Is there anyway to combat it or report it?
VM Prices & Blocked Calls
Hi- I hate that we don't have voice mail on our phone. Is there an additional price to have voice mail? My second question is: I am SUPPOSED to NOT have our phone number listed on anything as well as I have blocked it on the DNC Registry, yet I still come home daily to at least 8 missed calls... all from businesses or telemarketing. If I have to pay additionally every month for my number to be blocked, then I expect not to be getting these types of calls on a daily basis. Where did I go wrong with this ? Also, am I able to block specific numbers from calling our home?
