Forum Discussion

RuneJ's avatar
RuneJ
New Contributor II

Robocalls

When are you going to add the Simultaneous Ringing feature allowing the deployment of the NOMOROBO service. According to reports I've received NOMOROBO is very good at eliminating robocalls. The service is already available at many other VoIP carriers!

12 Replies

Replies have been turned off for this discussion
  • ChrisL's avatar
    ChrisL
    Former Moderator
    @RuneJ

    I haven't heard any new developments regarding this feature. I'll pass your request along to our product team.

  • RuneJ's avatar
    RuneJ
    New Contributor II

    Chris,

    Is the Product Team asleep or do they have anything to say?

  • ReneeG's avatar
    ReneeG
    Former Moderator

    Hi gardenia gresham,

    Selective Call Rejection allows you to program your phone to reject calls from any number you place in the rejection list. If you have the selective call rejection feature as part of your phone package, you can follow these steps to activate it: http://bit.ly/1v1MU2j.

  • RuneJ's avatar
    RuneJ
    New Contributor II

    ReneeG,  So, you tell me I need to know all the numbers of callers sending me Robocalls!? Get real!

  • smartin0385's avatar
    smartin0385
    New Contributor

    A lesson in irony....

    After several phone calls and emails with Cox customer service and loyalty department, I decided to cancel my service after 20 years and go to a competitor.  After telling the representative at the loyalty department of my decision he scheduled in the service to be cancelled on Monday.  Since that call I've received several calls with the caller ID of TIMBERLINE.  Assuming this was just another robocalled, I used the selective call rejection and blocked the number.  I had AT&T installed yesterday and haven't had an opportunity yet to setup nomorobo, and today received a call from TIMBERLINE again.  For some reason, this time I decided to answer it.  Turned out to be Cox retention department to offer me a discount to retain me as a customer.  The deal he offered would have kept me as a customer, but it was too late.  Had Cox supported nomorobo, this call would not have been blocked, and I would have answered and still been a customer.

    Isn't it ironic?

  • Bruce's avatar
    Bruce
    Honored Contributor III

    You need help to correctly identify the irony.

    It's obvious a better deal is more important to you than Nomorobo.

    If Cox supported Nomorobo, TIMBERLINE wouldn't have called you with the better deal.  There was your opportunity.

    However, with your obsession to block calls, you blocked TIMBERLINE.  You removed your opportunity.

    Therefore, the only irony was you blocking the very number that would have given you what you really wanted.

    THAT'S the irony.  Ha-ha, you!

  • AWT's avatar
    AWT
    New Contributor

    I agree with RuneJ and have sent suggestions requests pleas to Cox for Nomorobo, because I am about to cancel my land line and just use my cell. Getting hourly (or more) scam calls from spoofed #s, some of them threatening (fake IRS calls), is no fun. I don't understand why Cox is letting business run from them rather than fix the problem. Our cox phone has become useless, even with the $100 call blocking device I bought myself and installed. It helps, but not enough.

    COX wake up! Let us have Nomorobo or  you won't have a job!

  • AWT's avatar
    AWT
    New Contributor

    Selective Call rejection has a limit of 20-30 #s.

    This is useless when you get 1 call per hour or more and the #s are ever-changing spoofed #s.

    Come on, wake up! You are losing business. I am about to leave. My parents have TWC and live 2 blocks from me. It is so much better and let's them use Nomorobo to block this junk. What is wrong with Cox?

  • Hi Everyone,

    I, too, have dealt with unwanted telemarketing calls for the past several years. I was hounded by "Rachel from Cardholder Services" throughout 2015. Adding each number to a block list is useless because "Rachel" uses technology to spoof her Caller ID information; each call shows up with a different phone number and city/state. I saved each phone number and filed FCC reports on nearly 50 calls from "Rachel" before the calls finally stopped. Learn more at https://consumercomplaints.fcc.gov/hc/en-us/articles/202873880-Rules-and-Resources-for-Dealing-with-Unwanted-Calls-and-Texts.

    Cox understands our customers’ frustrations about the increasing volume of robocalls. We are looking at the call-blocking technology options available and hope to know more in the near future.